Bank of America (with Drive-thru services) Samoset St, Plymouth

Bank of America (with Drive-thru services) Reviews

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  Tiff
  1

  This was my first time at this Bank of America but I have been with Bank of America for over 15yrs. I travel all over the USA due to my job and have visited many Bank of America branches and this is the most horrible experience with Bank of America I have experience in my 15yrs with this corporation. I waited in line for an hour just to deposit some checks. It was only one teller on a Friday and the line was sooooo long that it didn’t make sense. She had a long conversation with every Spanish person that was in line. The drive-thru got no attention and they waited so long that they drove off and came into the inside. The other works were just walking around looking and tried to offer no help at all. If this was my primary bank I would take all my money out and go else where. Bank of America either need to shut this place down or get new employees because they are going to lose a lot of business. Everybody in line was shaking their head and talking to each other saying “THIS DONT MAKE NO SENSE”

  Response from the owner

  We appreciate you coming in and for being a long time customer. You may be able to save time by using an ATM or by using our online banking or mobile app. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

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  Paul Philbeck
  1

  Horrible is all I have to say. I wait about 45min-1Hour everytime. Very short staffed and on top of that the staff they do have takes their sweet time and has mini conversations in between each person that increase the wait time. This message is for management. HIRE.MORE.STAFF. “Oh we have some people but because of covid-“ Stop you have been getting negative reviews about staff for over 2 years. Unreal don’t bank here.

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  Lisa Marie
  1

  Drive up is often closed, long lines, slow tellers who are too chatty and the branch manager just stands around and never helps his staff. I only come here to cash checks from my employer but would NEVER make this my bank. Very poor customer service!

  Response from the owner

  Hello Lisa Marie. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

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  Theresa Davies
  1

  Long lines, and the local branch doesn't even answer their phone. If you need to talk to an associate at the bank be prepared to make an appointment, don't just walk in because you'll be asked if you have an appointment. This bank has friendly employees but it's the worst.

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  Emma Gravina
  1

  This bank takes at least 30 minutes to help you the line is insane and always under staffed. They also move super slow litterally makes me want to switch banks I try to avoid at all costs going inside because of the Horrible waiting Times. I’m not the type to write bad reviews but I haven’t had one good experience in a year of banking with them. Rock land trust is SO much better.

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  Bora Turaman
  2

  One lady is working hard, the others include manager looking lady hanging around. This is not the expect from customer face business. They definitely need help for customer experience.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

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  Mr Fluker
  1

  Absolute worst bank experience ever. There’s always a line and never more than 1 teller. Theyactual close the drive up window because they don’t have enough staff. Someone from management needs to speak up for more man power.

  Response from the owner

  Hi, Dwayne. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

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  James Bradford
  2

  Very nice people but totally lacking sufficient staff. While I do not walk in to a bank often, it is still an option and during open hours they need to have more tellers available

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  Parish D
  4

  Everyone in the bank is extremely friendly and courteous, my only gripe is there usually are long lines but I think that’s due to COVID

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  Judy Jones
  1

  Terrible service, long lines, you shouldn't do business with this branch in any situation. Run away. Bad bank!!!!!!!!!!! TD BANK, CITIZENS BANK, ANY PLACE BUT HERE!!