Bank of America (with Drive-thru services) S Orleans Rd, Orleans

Bank of America (with Drive-thru services) Reviews

• M

  Mark Regan
  1

  I moved to the area recently and wanted to set up an account, I was told I needed to make an appointment. That was fine, I was offered the next Friday which I told them was perfect since I had to drop my car off for service a few hundred yards away that same time. I dropped the car early and walked over and when I told them I was there for my scheduled time there was confusion, finally the manager indicated it was the next Monday. It wasn't, they were wrong and made no attempt to accommodate me. Less than one hour later I walked out of TD Bank with a new checking and savings account it was how a service oriented company works BOA was how not to do it.

  Response from the owner

  I'm sorry to hear about your experience with our financial center team, Mark. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• b

  b0bby 0
  1

  bank of AMERICA is the worst bank I have ever had an experience with. Customer service is poor, at best. Waiting times are unusually long. Policies are ridiculous and archaic. Case in point: Five BofA employees milling about the bank with only one teller. Ten minutes later I am finally helped and the simple task of cashing a check was completed. Case in point: Tellers, not bank officials, are constantly dealing with J1 visa students, therefore slowing down the line even more. Case in point: Although I have an account, I was denied the simple act of depositing CASH into my daughters account. She was in a jam and needed immediate funds, I even had her account number. These three situation occurred this week at the Orleans MA branch! This is the norm, not just isolated events! Solution: Do not deal with a huge corporate bank like BOA at all costs Deal with local banks who actually really care, provide fantastic personal service and give back to the community!

• M

  Mike Daly
  1

  Ron Donnelly and Jeffrey Hall were the two men who barely even tried to help me. Did not have a solution to their bank’s problem and gave me the bums rush so that they could carry on with their day. I am cancelling my accounts at Bank of America as soon as I can thanks to these two pieces of artistry. I would not recommend this bank.

• K

  Kim Lee
  1

  Rediculous that it's open 9 - 4.

  Response from the owner

  Hi Kim. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. We will share your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• R

  Richard
  1

  Customer service at this branch is almost nonexistent. They don’t answer the phone and appointments are difficult to set up.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica