Bank of America (with Drive-thru services) Clifton Ave, Clifton

Bank of America (with Drive-thru services) Reviews

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  Amit Patel
  1

  I should have given Negative stars if possible. Horrible customer service. They don't value their customers. If you go to this bank half hour to an hour before closing, they will make you feel like you have done some big crime. Comment from their staff was "You should have come earlier" - even I was one hour before the closing time. They should go for customer care 101 class. Humiliating and Insulting experience in this branch. NOT SURE IF BOA MANAGEMENT IS SERIOUS ABOUT PUBLIC COMMENTS OR NOT BUT THEY NEED TO LOOK AT THE SERVICE THIS VERY UNPROFESSIONAL STAFF IS PROVIDING DAILY.

  Response from the owner

  Hi, Amit. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica.

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  oscar gil
  1

  Horrible customer service Don’t appreciate their clients Move to Kearny bank, chase, Santander, anywhere but here Specifically this branch assistant manager is incapable of her job

  Response from the owner

  Hi, Oscar. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

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  Mittali Mehta
  1

  The slowest bank I’ve ever been to. Customer service is horrible, their drive thru banking is never open. Wait times over 30 minutes just to make a deposit. Do not go here if you don’t have time to waste.

  Response from the owner

  Hi Mittali, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

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  israfil D.
  1

  Only one cashier works and other employees are just watching! People are waiting in the line. Not happy with their service and do not remommend at all. If you want to save your time find an other branch! Unprofessional staff!

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  Erika Rojas
  1

  I am not a BA customer but I got cash pay from the State. I tried to withdrawal with teller. I didn't want to go to ATM because I want to take out all the funds, teller asked if I was a customer I told her no, she asked to how much I want to withdraw, I told her everything, she said need an exact amount (as she couldn't see my balance) the she said I can do everything at ATM, I check my funds over my phone and told the amount, then she said, if you want to withdraw your funds you will get only $20 bill because you are not a BA customer! if you want one hundred dollar bills or $50 again you will have to go to ATM! I just took the $20..but making harder for not BA customers it is NOT a good way to attract new people!!! very disappointed, if I have to change banks, BA wouldn't be an option!

  Response from the owner

  Hi, Erika. We value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph

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  Laurie Gosse
  1

  The teller was the teller for the drive thru and inside. The teller at the window told me to come inside. There was about 10 people in line. It didn't move fir about a half of an hour. The staff was not helpful. Dont go to the branch. A one was high.

  Response from the owner

  Hi, Laurie. We are sorry that we did not meet your expectations & we appreciate you taking the time to send your feedback as we’re always working to improve. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^izzy

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  John DeFilippo
  2

  6 people on line for teller, 2 more behind me. No movement in 15 minutes, 1 teller, 2 others walking around doing nothing, customer being helped now must be depositing millions because he’s been at teller entire time. This place is always a disaster. Whos the manager? Circus clown? UPDATE: It took 40 minutes to make a withdrawal. Great job B of A, you can mess up a wet dream.

  Response from the owner

  Hi, John. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ . ^alma

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  MARIO STEVE
  1

  So my account was hacked my card was cloned from this location!!! They took my money and they are further investigating never going there again either someone working there or some low life looser is cloning cards in those ATM’s!!!

  Response from the owner

  Hi Mario. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^ines

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  Nader Saidian
  1

  Stood in line to pay my mortgage for half an hour. Only one cashier available. Others were helping customers in offices. One person came to the line and told people where to stand in line only. Worst bank I've ever been to.

  Response from the owner

  Hi Nader. We appreciate you coming in and we’ll certainly be sharing your feedback with our leadership team. We offer convenient alternatives for some transactions available at the financial center. Please let us know if you have questions about handling these items through Mobile Banking, ATM, or ATM with Teller assist. If you don’t have our mobile banking app, here’s how you can sign up: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. Thank you. ^susan

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  Mohammed Farsakh
  1

  This is a horrible bank. The people that work here are extremely condescending & are no help at all. This bank makes every trip here unpleasant & difficult.

  Response from the owner

  Hi Mohammed, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris