Bank of America (with Drive-thru services) Us Hwy, Palm Harbor

Bank of America (with Drive-thru services) Reviews

• L

  Lynn Cook
  5

  I went to this branch to make a withdrawal and to have some documents notarized. Service was excellent and expeditious. Friendly and very helpful staff with a high focus on customers. Bobby handled the notary service very professionally, taking time to explain things along the way as well as assuring I was comfortable. I found this to be an exceptional branch. My first time going there.

  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^chris

• J

  Jimmy Abbiati
  1

  Came here to deposit a check, and was sent to the back of the line by the teller when I had to make a written correction on the deposit slip. The customer service here makes no sense.

  Response from the owner

  Hi Jimmy, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. Also, you may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• S

  Sydney Abrams
  5

  I opened my first debit account here. I was addressed upon walking into the building. The man that helped me was very polite and walked me through every step of the process while clarifying all of the details of the account. The procedure was expedient and educational. It was a very pleasant visit and I would use this location again.

  Response from the owner

  Hi Sydney. Welcome to the Bank of America family. Thanks for taking the time to tell us about your experience. If you have a Bank of America question or concern, in the future please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^susan

• p

  pip dorling
  5

  After having a frustrating morning on the phone with customer service they recommended coming into my local branch to fix the issue. When I arrived I was seen quickly by bank representative Daniel. He was very kind and patient with me and even kept up a nice conversation while we fixed the issue I came in for! His impressive customer service skills definitely helped brighten my morning. Thanks so much Daniel!

  Response from the owner

  Hi, Pip. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^Joseph

• R

  Robert Pope
  1

  Unable to talk to anyone at local bank of america. Wait for hours on the phone to talk to customer service Little or no option for apreciable interest on invested money

  Response from the owner

  Hello Robert. We're disappointed to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile. ^mark

• H

  Helen Haslam
  5

  Thank you Mark Robeson for your expertise. Friendly helpful and knowledgeable. Excellent in all aspects

  Response from the owner

  Hi Helen. Thanks for letting us know how helpful Mark was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^tasha

• A

  Anvar Bakiev
  5

  Very patient, polite and helpful staff. Even the security guard of the office helps in solving issues! I have just started working with BOA, but I am glad every minute that I have closed all accounts at Wells Fargo and opened with them! Saira is a role model in customer service. They really exceeded all my expectations from the bank branch!

  Response from the owner

  Hello Anvar, Thanks for letting us know how helpful Saira was during your financial center visit. We appreciate you choosing Bank of America for your financial needs and taking the time to let us know what we’re doing well. ^phil

• E

  Eliseo Pineda
  5

  Slow service but understandable due to the high demand of customers coming it. Bank security/officer has been very polite/informative with very rude people and the bank tellers have more patience than they should. Overall the service is great, some of the people however that come in seem to want unreasonable service times.

• j

  john lorenz
  5

  During these times of Covid 19 pandemic, I expected to wait for at least an hour to do a wire transfer, which even in the best of times takes awhile. But the manager organizing the banking line had a moment with no one in line and she was able to quickly do a wire transfer. She was very professional, I appreciate the effort to keep us safe and still maintain service.

• L

  Liz H
  1

  Very slow service, I was 2nd in line in the drive through and waited for 40min. When it got to my turn, teller said she had to help the front because everyone went to lunch, that I would have to wait another 15 min. How about having staggered lunches?

  Response from the owner

  Hi Liz. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^ines