Bank of America (with Drive-thru services) N Belcher Rd, Clearwater

Bank of America (with Drive-thru services) Reviews

• J

  Jamie Kosienski
  2

  This is a great bank if you enjoy only dealing with one bank teller and waiting for over a half an hour to an hour in line.

  Response from the owner

  We appreciate you coming in. You may be able to save time at the financial center by using an ATM, enrolling in direct deposit or by using online/mobile banking. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• R

  Rick Santos
  1

  Worst Bank of America, always only one person and this time I was left with 6 people behind me for 10 minutes with noone at the window. Unfortunately I needed a larger amount of cash so was forced inside.

  Response from the owner

  Good morning Rick, we value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. If you need assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• M

  Musa Moses
  5

  Thanks to Nika it was the best banking experience I've EVER had. I mean it. I can't stress enough how much of a professional, and how much of a great person she is. Every question I had was answered, and now I have an account with them. God bless 🙌

  Response from the owner

  Hi Musa, We’re glad to hear the process went smoothly. Thanks for letting us know how helpful Nika was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^sam

• M

  Meghan Fellner
  1

  This bank is severely understaffed. The wait time is unbearable even for the drive though. Unacceptable and horrible on BOA’s customer service.

  Response from the owner

  We appreciate you coming in. You may be able to save time by using an ATM or by using our online banking or mobile app. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• D

  Donita Peterson
  1

  When going to this branch you better have all day to wait in line.... And it's not even Friday!!! I feel sorry for the one bank teller (Peggy) who is not only taking care of the customers in front of her but also doing the drive thru. I waited in line for over 50 minutes and was 5th in line the whole time. The line was out the door by the ATM machine. Occasionally one of the Managers would help the drive thru while the other two Managers just stood there. There was at least 5 other employees who were working in the " cubicles" who could have helped get the line going. Please work on the customer service.

  Response from the owner

  Hi Donita. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. We may offer convenient alternatives for some transactions available at the financial center. Please let us know if you have questions about handling these items through Mobile Banking, ATM, or ATM with Teller assist. If you don’t have our mobile banking app, here’s how you can sign up: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica Thank you. ^tasha

• S

  Shawn Garner
  1

  Slow slow slow. It’s a waste of my time and my life to go to this branch. What is wrong, and how can I help you to be better?

  Response from the owner

  We appreciate you coming in. You may be able to save time by using an ATM or by using our online banking or mobile app. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• K

  Kerry Chamberlain II
  1

  Line is always very long, they have minimal staff who do not care, please hire more staff or pay better so your staff care

  Response from the owner

  Hello Kerry. Thanks for your feedback, this will help us continue to improve our processes. I'm sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• R

  Robert Cambensy
  1

  Worse bank in the world they look ur account issues with atm withdrawals they don't believe there customers and cater to undocumented people

  Response from the owner

  Good morning Robert. We'd like to know more. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin

• W

  W
  2

  Terrible customer service inside and outside. Seems like there is no one working at all at the front counter. You need to fix this issue asap. Hope your hiring people for inside customer service.

  Response from the owner

  We appreciate you coming in. You may be able to save time by using an ATM, enrolling in direct deposit or by using our online banking or mobile app. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• B

  Ben Hooker
  1

  I despise coming to this location. I'm forced to because of my work. Every BoA is terrible but this one takes the cake. How many customers do you need to have in line before you start to work with any sense of urgency? Go to any Chase Bank instead where you are immediately served by a friendly and smiling face!

  Response from the owner

  Hi Ben. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^ines