Bank of America (with Drive-thru services) S Harlem Ave, Palos Heights

Bank of America (with Drive-thru services) Reviews

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  Tomson Le
  1

  I’m just adding to my previous review about BOA. I was waiting in line and observing 2 bank tellers and 2 bankers with 1 customer. How this makes any sense is beyond me. Of course I’m the only one in line. If you go down Harlem to the Tinley Park branch. You’ll be treated more like a human being. Palos Heights Bank of America will help you much quicker if you are on the wealthier side. May or may not be true, but it’s the way they make me feel. Best of luck to them trying to raise that 2.3 star review.

  Response from the owner

  Hi Tomson. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin

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  Kelly Szwajkowski
  1

  Terrible experience. Came in to cash/deposit bonds. Was told they dont do that, its "against their policy" by the bank manager, with an attitude. It literally states in the BOA FAQs any customer holding a BOA account can cash bonds. Further a new account holder can with a maximum amount alotted. Went to a different BOA location, wonderful experience all around and they did the service requested!

  Response from the owner

  I'm sorry to hear about your experience with our financial center team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

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  A. W.
  1

  Awful. I don’t understand what BOA is doing or thinking. I think they are probably trying to make banking 100% mobile/internet based. However, some folks have more to do than just depositing and withdrawing money. So disappointed. No drive through, very limited hours. What happened to the BOA’s in Illinois ?

  Response from the owner

  Hi, A.W. We apologize for any inconvenience. ATMs in most financial centers are available 24/7. You can also complete many transactions online or through our mobile app. For more information, please click here https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related inquiry, please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

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  Tomson Le
  1

  Every time I come to this bank there is a skeleton crew that works here. Horrible customer service. Branches like this make me want to go to another bank. Obviously they do not value their customers.

  Response from the owner

  Hello Tomson. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

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  Teage Ellington
  5

  I want to thank Gabrielle and Nesha for their wonderful service! Both of them were accommodating, friendly and professional even with the many customers they had. They made the experience very easy and I want to say a big THANK YOU to the both of you!

  Response from the owner

  Hi Teage. Thanks for letting us know how helpful Gabrielle and Nesha were during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^tasha

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  Kelly Waldrom
  1

  We will be closing our business account here after 20 years of banking with them. There is only one drive thru lane open. The inside is closed. Pre-covid they closed their drive thru and had one teller working inside. It took 35 minutes to make a cash deposit today. Laughable. Terrible branch!

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  Linda Lundquist
  1

  Very disappointed. The lobby has been closed since March and still hasn't opened up. They did open the drive up window several months ago, but you can wait up to an hour in line sometimes. Now I find out the drive up is closed on Saturday when they have it listed they are open 9-1. So, on a Friday, we went to the Tinley branch and it was closed. Then went to Orland Park, no drive up and a line out the door for the lobby. My mother is in her 80's, does not do online banking or ATM's. Surely she's not the only one. Come on Bank of America!!! What are you doing to help out your seniors? If you don't get your act together, the consensus in the parking lots of both Palos Heights and Tinley, is that your going to loose alot of good customers. We all understand that we need to make adjustments due to covid 19, but this is rediculous.

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  Jim Todd
  5

  I only went into this branch simply to put money into my company Bank of America business account in Michigan. But Lynn Bester was so friendly, happy, and upbeat, I decided to open a personal account there, as I have a house just two minutes up the road from the bank. Just that I’m going to be working at Ford in Chicago for quite a while, so why not open a bank account here. Just wish other people who deal with the public could be as pleasant to deal with, like Lynn!!

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  Kelly Palmer
  1

  I went at 9:00am to the drive up when it says they are open. There were two people in there and after a minute, a worker comes up and says "We don't open until 10:00am." Super frustrating since everything online for this location says it opens at 9:00am. Update your hours so your customers know when you actually open!

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  Tee Nichele
  5

  I love this branch! The staff is always friendly and professional. Every time I come Cheryl Kasper makes it an awesome experience! She explains everything. She is great with families I wont go to another branch. Thanks Cheryl! God Bless you!