Bank of America (with Drive-thru services) Providence Rd, Charlotte

Bank of America (with Drive-thru services) Reviews

• A

  Alex Pivovarskiy
  5

  I have a great customer experience with Domanique Ratliff, if you will need a bank specialist in Charlotte it’s your choice ! Very professional, polite, organised, helpful and positive vibe. Thank you Domanique

  Response from the owner

  Hi Alex. Thanks for letting us know how helpful Domanique was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. Have a nice and safe day. ^susan

• D

  Danielle S
  1

  AWFUL SERVICE. I'm an essential employee & they recently changed their hours to 10-4 (a god awful time frame to begin with because most people are working then - me included) I rushed to the ATM, got to the window at 3:58 - GREAT, finally was able to make it! The employee just sat at the window for two minutes and then told me they closed at 4pm... as if I wasn't RIGHT THERE THE WHOLE TIME. Petty af, do better.

• M

  Michelle Ashworth
  1

  Furious with this branch. I have had a savings account with this branch since circa 2007/2008. Have always had over $100,000 in this account. I went into the branch to close the account yesterday (June 2018). The teller manager was very professional and nice (I do not know her name, she was a young caucasan pregnant female). She informed me I needed to meet with a banker since I was closing and withdrawing. And to make sure the withdrawal balance was correct. Which i did, then i got back in the teller line to get a cashiers check. Their computer systems were down - so that took awhile. Waited another 15-20 minutes. Left the branch, cashiers check in hand. Thought everything was closed/handled. Later that day, I start getting "low balance" emails. Of course it was a low balance, i just spent 35 minutes in a branch closing the account to zero... Then today (next day) I got an email that my account was overdrawn by a $35 fee. Seriously? The banker was so incompetent that he could not process this correctly?? I attempted to call the BOA Myers Park bank branch 6 times today - all day the recording said "no one is available to answer your call"... It does not allow a message option. Now I am on a 20 minute hold with BOA's 1-800 number. This bank - and this Myers Park branch has serious competency issues. It What branch never answers their phone??? I have tried for hours.

• I

  Ivan Galan
  1

  If you are a minority they will ask for 2 ID finger prints an is not enough No costumer service at all

  Response from the owner

  Thanks for taking the time to tell us about your experience. Please reach out to a member of our Social Media Client Care team on Facebook page https://www.facebook.com/BankofAmerica or on Twitter https://twitter.com/BofA_Help. Look for the blue verified checkmark before communicating. We would like to connect to find out how we can help.

• S

  S
  1

  Terrible service waiting in lines for ever and demanded my ID I'm just making a deposit not withdrawing and it's not even a personal account. I will be sticking with my bank I'll never bank with bank of America

• E

  Evan Caldwell Long
  5

  Got great service today with an unusual request. June and Dominique were delightful.

• O

  Olga Jones
  1

  Why does nobody answer the phone at any Bank of America branch ??? Tried several times. Very annoying !

• J

  Jared Barfield
  1

  What's the purpose of posting your phone number... you won't answer it.

  Response from the owner

  Hi Jared. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^ines

• J

  J Cast
  5

  Usually not crowded and good service