Bank of America (with Drive-thru services) N Pebble Beach Blvd, Sun City Center

Bank of America (with Drive-thru services) Reviews

• J

  John Lucchio
  1

  15 people in line… 1 teller… Every time I’m in here it’s the same thing… It’s infuriating the lack of care or any semblance of customer service… Nobody cares or lifts a finger to help.. Of my company did t bank here I’d never step food in a BOS again… Took my personal account elsewhere years ago for poor customer service… This place is a joke only it’s not funny

  Response from the owner

  Hi, John. We value your opinion and appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph

• e

  erporsche
  1

  Went to bank for assistance regarding safety deposit box, waited early for branch to open, went in and was told I could not be helped due to lack of personnel to assist customers-Really, WOW, that's what you call customer service. When you try to call, no one answers phone, tried for days

  Response from the owner

  We are doing our best to remain open to serve our clients, however some locations/services may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.

• A

  Anabel Lereculeur
  1

  It is sad to see how poorly Bank of America treats their customers. It is near impossible to talk to a real person on the phone. All they want is your money but they provide zero service or assistance

  Response from the owner

  Hi Anabel. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Matthew

• A

  Anna Brunelle
  1

  The only Bank Of America in Sun City Center, Florida. I went in because I needed a wire transfer for the closing on my house and the woman who greeted me said we don’t have any one here that can do that. How is that even possible. Had to drive to Riverview because I was on a time restraint. I am definitely thinking of switching banks now!

  Response from the owner

  Hi, Anna. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• Y

  Ying Guo (Ying)
  1

  Bank opens at 9am, the manager walks in at 8:52 am. Her only teller comes in at 9:05am to turn on her computer. 9:07am she tells the long line of people there is a computer issue. 14 mins later and they are having computer issues at the only teller that is open. It is now 9:28 still no computer. No offense BOA, why even have a location if you cannot open for business. The manager needs to have her employee at 8:30 am and have the computer started and ready by 9am. Telling me at 9:34 am another branch 30 mins away is open doesn't help me. You are just trying to pass off your own problem to another branch. Failure is at the manager level. Specially considering I drove from GA to FL to do the transaction.

  Response from the owner

  Hi, Ying. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• C

  Craig B
  3

  They never have enough tellers. I think their business model is taken from Walmart.

  Response from the owner

  Hi Craig. We are sorry that we did not meet your expectations and know that your time is valuable. We will share your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• M

  Michelle Goldstein
  2

  I called and called this branch to get an answer to a specific question. No one answered so after hitting many 4's and 1's to get an actual person, I gave up and went on-line to make an appointment. Forward a week...approximately 30 minutes prior to the appointment they contacted me. Elizabeth was phenomenal. She answered my questions. If anyone had answered the phone the first time, the appointment would not have been necessary

  Response from the owner

  Hi, Michelle. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• B

  Budd C
  1

  I would appreciate the opportunity to sit face to face with your leadership team, the scheduling of teller staff is nightmarish at best, what a strain your operating system is to the tellers at this location. The drive through is non-operational, due to staffing issues at this location.

  Response from the owner

  Hi, Budd. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• d

  donna blanchard
  1

  Would give -5 stars if I could . In line for over 30 minutes. 1 very nice teller. 4 managers not jumping in behind the counter to help this poor teller out. I was 13th in line and people behind me. After 1/2 hour a lady walked in to the back of the line and started complaining loudly. The manager came over to her, took her out of line and and said "let me help you". What???

• a

  adam b
  5

  I am not sure why this bank has that many bad reviews. However when I was there to do a deposit and a wire transfer I was helped by the manager which is awesome guy. I really like that Branch a lot better than the Apollo Beach branch. I just want to thank everybody in that bank for help me out on a short notice