Bank of America (with Drive-thru services) W Wheatland Rd, Dallas

Bank of America (with Drive-thru services) Reviews

• G

  Gerardo Jerry Castañeda Vera
  4

  They told me conflicting information I got from the Bank of America app. Seems like they make their own rules here. *Edit* It seems the app was incorrect and they managed to help me understand the situation. They're understaffed so the wait was long, but the cashiers that were there were making sure to help everyone as quickly as possible. The manager was there just over seeing things...would be nice if they could jump on a register and help when the wait gets long.

  Response from the owner

  Hi Gerardo. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

• v

  valeria enriquez
  5

  Received excellent customer service at this location. Everyone here was very welcoming. Jesse Casados was who helped me get situated and find a solution to my problem. He was very kind, professional and explained everything to me every step of the way. If you are trying to make an appointment to speak with a banker I would definitely recommend him or Eric!

  Response from the owner

  Hi Valeria. Thanks for letting us know how helpful Jesse and Eric were during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^susan

• S

  Slimee Kylon
  1

  This Bank is Nothing but Disappointing. I WILL be switching banks very soon . Always a long line to wait in . It’s always “One” bank teller . And not mention these people will HOLD your Money for Daysss. Us People have Responsibilities Bills to Pay !

  Response from the owner

  Hello, we are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• P

  Penny Jones
  1

  Nobody EVER answers the phone. And for some reason you have to wait in line outside to conduct business with the bank. Absolutely ridiculous and unsafe !!!

  Response from the owner

  Hello Penny. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• A

  Alex Betsill
  1

  Waited in line for 20 minutes to get a money order, and was informed they no longer do money orders. They have also started holding checks in deposit for up to 10days even though I have a perfect banking record and have been with them over 5 years. On the plus side while standing in line it gave me time to research other banks where I will be taking my business... Don't walk, run away from Bank of America... So done with them.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• K

  Kamicka Jackson
  1

  The teller is slow, cause there is only one. We have to stand in line outside and wait and then stand in the line on the inside and wait. There is no drive up tellers so we’re just being inconvenienced every time we come to the bank. What a horrible way to treat your customers.

  Response from the owner

  Hi Kamicka, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• k

  karim rashid
  1

  Even 1 star is too much.. worse customer service.. three people standing and tanking. only one providing service... line is always out of door.

  Response from the owner

  We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan

• D

  Dominic Pope
  1

  SLOW ..if you getn PAID for a service, you should PROVIDE that service!! i didnt come to the bank to spend my ENTIRE lunch period there . i make a specific pay because i MOVE quick to get my customers taken care of . smh . yall business morals need to be taught . period

  Response from the owner

  Hi Dominic. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• T

  Tiffani Bragg
  1

  I’ve banked with Bank of America for 22 years. Never in my life have I had such horrible service!! 30 minutes just to see a teller because I think there is only 1!! I watched several people getting turned around because the inside ATM is broken. BOTH of them!! Ridiculous!

  Response from the owner

  Hi Tiffani. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• K

  Ken Taylor
  1

  Over 25 people waiting, Only one teller. I'm taking all my money out on this transaction. Never banking here again. Because this is a constant occurrence

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan