Bank of America (with Drive-thru ATM) Long St, Charlottesville

Bank of America (with Drive-thru ATM) Reviews

• L

  Love Music
  5

  I made a 10:00 app. And when I arrived they took me a few min early. She was very patient and knowledgeable. Made a stressful problem into no biggie. Got my replacement card and life never missed a beat. I live in Barboursville. But I will drive a little out of my way to the Long street branch. You guys rock..

• M

  Maria C Arango
  1

  Terrible!!! I felt discriminated against. The advisor and the Manager did not want to open an account for my friend, putting up many obstacles. We were finally able to open it in another Bank Of America Branch.

  Response from the owner

  Hi, Maria. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica . ^alma

• D

  David Peterson
  1

  I'm literally standing in line at this bank right now. Its Friday afternoon at 4PM, and they have one teller on. He seems lost in dealing with some customers questions, but isn't getting much help. I feel bad for the guy. Maybe one teller is good for 11AM on a Tuesday, but the afternoon of payday...come on. There are still 3 people in front of me, and 4 behind. Two people already walked out. Smart staffing decisions are not the forte of this office.

• M

  Marie Blueridge
  2

  Never have more than one teller, too many employees doing what? No one will offer help, when line is more than 6 people. I have stood in line there at least 10-15 mins per trip. Gets very uncomfortable, especially w/ mask on.

• E

  Ellis Frazier
  1

  After 32 minutes trying , no one answers phone call. According to the reviews, 2.9 is not good, BOA maybe you have a personnel situation.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• m

  meka morris
  1

  Dont understand why you only have 1 teller and 5 cs reps makes no sense. Then they wonder why they have bad reviews horrible place to go to and I'm fortunate that I dont have to bank with them anymore ??? Stay away

• B

  Bobby Sullivan
  5

  36 years,have never been to any other bank,its all good,Bobby&Faye sullivan

  Response from the owner

  Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience.

• N

  Nichole Turner
  1

  The manager is absolutely rude as hell.. I highly suggest barracks road

  Response from the owner

  Hello Nichole. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^Rachel

• r

  rzaab187 cash
  1

  Slowest service ever,only car in drive through ,took them 15 min to process one check deposit on checking..