Bank of America (with Drive-thru ATM) Banks Rd, Fayetteville

Bank of America (with Drive-thru ATM) Reviews

• N

  N S Prasad
  5

  Bank of America (with drive through ATM) and drive through overnight deposit box. Located at the corner of Banks Crossing and North Glynn Street in Fayetteville GA. Convenient location and visible for most drivers in the area. The drive through teller service was replaced with drive through ATM during COVID. Usually limited staff and be ready to stand in line for a bit. Helpful and polite staff

  Response from the owner

  Hi there, thanks so much for taking the time to share your review with us. We're very glad to hear of your experience and appreciate you for being one of our valued Bank of America clients! ^matt

• P

  Pamela Convery
  1

  I am here right now. WAITING I was the 1rst person in line and they have just 1 customer service person. Of course they took someone before me. There are 8people in line for a teller. This branch needs to get more help

  Response from the owner

  Hi Pamela. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• J

  Jessica Sturman
  5

  Had an appointment. They took me right on time. Luda was amazing! She made the whole appointment a breeze. Quick and efficient.

  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America, Jessica. We appreciate you taking the time to let us know.

• T

  Tazi Starfire
  1

  Every time I come here on Saturday’s they only have two tellers working with a line out the door. You would think that management would see this as an issue and fix it by scheduling two more tellers for a total of 4 tellers and that would at least HELP the situation. I guess they’ve never managed a bank before, I mean I haven’t but seems like that would fix the issue. 🙄😐

  Response from the owner

  Hi, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• S

  Steven Dong
  1

  Most of the reviews for this location were 1 star, pretty sad. People work at this place is arrogant. They "pretend" like I have no ideas what they are doing. It is your responsibility to let manager to sign my check, not me; I walked around the building and look for person who can sign so I can go. I stood in front of her and waited for her to finish talking with other customer, then she walked away. The bank teller could have done/called her over to sign the check. This is rude and very unprofessional.

  Response from the owner

  Hello Steven. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• H

  Honey Hatcher
  1

  HORRIBLE CUSTOMER SERVICE!! the drive up is all atm machines with a remote agent. The machine wouldnt take my credit card payment and the agent was not able to take my payment so NO PAYMENT COULD BE MADE!! & when i went inside to complain they didnt know what to do and laughed as i walked out

• M

  Marlene V
  1

  It took them over 14 days to post my check in my account. It took them so long I had to borrow money to open a Suntrust account. It took three days with Suntrust and some of the money was immediately available. BOA promised I’d have some money available the next day but it never showed up. They could never give me an explanation as to why it took so long. The day the money posted, I withdrew my money and closed the account. I will never do business with them again. DCCU and Suntrust are way better banks when it comes to deposits and customer service.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected, Marlene. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• A

  Andrew sheppeard
  1

  Absolute disgrace of a financial institution. I was asked to write my ssn down on a scratch piece of paper to verify my account. I had no idea i was banking with a used car dealership type atmosphere. Closed all accounts with them and have to wait 30 days to receive my money from accounts. I guarantee if I owed them money and told them they will have to wait for payment there would be late fees associated with that. The teller with red hair is very rude and the exact reason everyone should seek banking options elsewhere. Never had a problem with them until i started using this location.

• S

  Sanovia Stevenson
  1

  Stood outside in the heat for over an half hour for our appointment. I took my 15yo son in to open a student checking account. He made a deposit of $25 to open his account, he was so excited. Three days later we received a letter in the mail stating they closed his accound. Now it's a waiting game to get a check for his $25. It's been over 2 weeks since they said it was mailed out. He's had a savings account with the credit union since age 5, he will just have to wait a few more months to turn 16 and get a checking account at the credit union.

• D

  Dave Lane
  1

  Location is temporarily closed, I had a 9:00 a.m. appointment and they did not let me know. Was supposed to pick up a certified check for a 10:00 a.m. refinance closing and was completely unprepared due to lack of communication. There were about four other people in line all with appointments that were not told as well.

  Response from the owner

  Hello Dave, We are sorry that we did not meet your expectations. We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator . Also, when new information is available regarding openings and hours, the website will be updated. ^phil