Bank of America (with Drive-thru ATM) Issaquah-pine Lake Rd, Sammamish

Bank of America (with Drive-thru ATM) Reviews

• E

  Erik Christofferson
  1

  I'd put zero stars if it were possible. I've been trying to close out a safety deposit box for my recently deceased parents. First time there I could access the box, but staff did not have time to allow me to close the account for the box. I drove back up another day when the BofA site said it was open - and the site was closed (mid day during the week). I made an appointment, went to the location and it was closed. Appointment was for 4pm, and at 4:14pm I received a cancellation notice for my appointment after driving there. BofA incompetence is staggering, If they can't manage a branch and appointments - why would anyone expect anything but problems with your hard earned dollars. I am cancelling accounts and for the rest of this life, no BofA. They don't deserve anyone's business.

  Response from the owner

  Hello Erik. We are sorry to hear about your loss and are disappointed to hear this. We would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. Thank you. ^tasha

• G

  Ganesh Kumar
  1

  I have mixed reviews regarding BOA overall service and special services. 1. Recently I happen to get cashier's check and the service from the representative is really excellent. 2. But BOA Special Services like notarized is really not helping the members with their guidelines. I got an appointment for my passport renewal documents to notarized. Once we reached the appointment time we came to know that documents needed special notarized section for BOA to notarized. Very Strange since these documents are standard template and we arent suppose to edit. But other bank especially like Wells Fargo has a excellent solution to this kind of problem. They stamp the section needed on the document and notarized. Wells Fargo helps even they we arent Wells Fargo Customers. Hat's off to Well Fargo. BOA has to learn how to retain the customers and benefit. Banks or public utility are to help the community. I would give five star to wells fargo and zero star to BOA.

• d

  devon radach
  1

  The bank teller was short with me and was of absolutely no help to me and basically judge me by the way I was dressed and figured that she didn't have to help me because of how I walked into the bank even though I've been a member of this bank for a long time customer service is a joke

  Response from the owner

  Good morning Devon. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• D

  Desiree Duarte
  1

  Staff needs more training and access to systems. The waiting time for a wire transfer was 3 days. I ended up going to another branch.

• N

  Naresh Bhatt
  4

  My bank for many years and BofA branch has not changed much in years.. of course, it is clean, comfortable and well maintained space. Parking is easy and ample..

• B

  Brad Cilley
  2

  Update the damned hours. They are NOT open at 9:30 as Google states. That said, i am moving all my business to Chase. After banking with BoA for 20 years, i find they have become very inconvenient and don't provide the service they used to.

• M

  Memmow
  1

  I don’t recommend this branch for your service, I had a bad experience with them

  Response from the owner

  Hello Reem. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• 3

  360 Solutions
  1

  Holy wait. One person behind the counter serving 10 people in line

• J

  Jon Sullivan
  5

  Best bank of America manager and very polite staff.