Bank of America (with Drive-thru ATM) Southport-supply Rd, Southport

Bank of America (with Drive-thru ATM) Reviews

• T

  Teresa Taylor
  2

  This BofA was once filled with wonderful tellers and two drive-thru lanes. They started letting go our tellers then closed our drive-thru and followed that by letting go, I assume, they may have quit retired or transferred, our last great tellers and bank employee's that had been there so long and brought in so much business with their, well their just being themselves. Now they have just a couple tellers but usually one at a time. I have had to wait outside because the line was wrapped around and out the door. And it often takes just much longer for the same transaction than at other banks. The hostesses that try to cram the ATM and online banking down your throat to alleviate the long lines, is nice enough but seems forced to be nice, not in a bad way but like it's just her job. The girls that were there when I started banking were just genuinely nice not forced. And we've been made to feel like criminals for just making a payment. Now I understand the necessity of ID on deposit accounts especially withdrawing or changing anything. But to make a payment. Why? My husband was literally chased down via phone because my son's ID was expired and he had made a Bank of America payment with a statement in hand. He had to give her his ID information over the phone after they had made a couple calls to find him and it was quite embarrassing. And closing the drive-thru was like a slap in the face to the elderly and disabled that find it difficult to use the ATM or wait in line for an extended period of time, if that's even possible. I guess I don't understand having a great crew and letting them go.

  Response from the owner

  Hello Teresa. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^tasha

• R

  Rich Harlin
  1

  Just wanted to open up a simply checking account. Understaffed or just lazy I could not really tell. I think the fact that they close in a half hour. It was the only time I could get to the bank with their limited hours.

  Response from the owner

  Hi, Rich. We're disappointed to read this and would like to know more about your experience. You can conveniently open & apply for accounts by visiting our web site. Compare options at https://www.bankofamerica.com/deposits/checking/advantage-banking/. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• G

  Greg
  2

  A Branch that has the Vibe of Closing Soon! I started with this bank 12 years ago. Their inside teller services always took longer than convenient especially on Fridays. But they had a good ATM teller and Drive-Thru. I chose this bank mostly for its on-line features. However, their personal customer service continued to degrade over the years [2007-2021], [ only 1 teller on duty, sometimes 2, eliminated their Drive-Thru entirely as well], making this location unusable in the retail small business world. If you're planning to use BOA and you live or own a business in Southport or Oak Island you should realize that On-Line is the Only way it makes sense at all. IMHO. So out they go! Would not recommend this Brick and Mortor location..

  Response from the owner

  Hello Greg. We’d like to keep you as a client. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• M

  Morgan Lowe
  5

  Worked with a lovely lady named Asia to help get my first bank account open. She was a gem to work with and answered any questions my mom and I had. Got my account open with little trouble, and overall was a great experience

  Response from the owner

  Good morning Morgan. Thanks for letting us know how helpful Asia was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. Congratulations on your new account! ^michael

• C

  Cy R
  1

  Used to be a decent place to go in for banking with pleasant tellers a few years ago until they began closing portions of the business. The drive through is closed, they've let go many of the very pleasant staff they used to have, there is usually only one teller inside now, and they're pushing everyone to do banking inline via the app. UPDATE: BoA obviously doesn't want to to keep this branch open. Only the ATM is open most of the time, and we haven't been able to make withdrawals for two days straight. They had said they'd have money back by today, and guess what? No money, and not one person was there in person. Worst bank I've ever been to in my life.

• s

  scott hair
  1

  I deposited a check in my account. Cant collect that check for 5 days .mike deposits a check I wrote him hours latter he deposited it in his account and it was paid in minutes. But I can't collect it for 5 days from another bank but yet they will pay another bank put me in the hole and cost me $35 for every piece of bubblegum I bought the day before when I had money in my account Now that's customer service

• C

  Caroline Martin
  4

  Had a problem with getting the BOA App onto my cellphone. 2 ladies at the Southport, NC location took extra time with me and my phone to see that I would be able to bring the results I needed. Associates have always been courteous and helpful with me.

• A

  Asiya Nasser-Wright
  1

  Someone needs to check in on this branch, a bunch of unhelpful employees who pretend like they don’t know how to do anything. Don’t seem to know many of the protocols other branches normally and professionally follow.

• J

  Jim Turner
  1

  They do not answer their phone!