Bank of America (with Drive-thru ATM) Apollo Beach Blvd, Apollo Beach

Bank of America (with Drive-thru ATM) Reviews

• D

  David Satchell
  2

  Super disappointed. Just trying to deposit cash. The customer service agent, who was very nice by the way, turned me away because it was a personal account rather than a business account. The problem is that they don't have tellers. But you will have a teller to take cash and deposit it from a business but not an person? Bank of America has always been so complicated. Now, I have to drive another 8-10 miles to make a deposit? Com'on man.

  Response from the owner

  Hi David. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. We appreciate you coming in. We offer convenient alternatives for some transactions available at the financial center. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. Please let us know if you have questions about handling these items through Mobile Banking, you may reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• J

  JULIO GARCIA
  5

  Great bank great customer service here in Apollo, Chicago, and everywhere, and Bank of America is a safe online bank also.

  Response from the owner

  Hi Julio. Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. And the wonderful shout out! ^susan

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  Calvin Plummer
  1

  Completely and udder garbage of a bank I did not want to but only one that was able to open and estate account just to be lied to have black and white paper stating dates everything will be put on a hold and it will be put to the max days no one will help over 20 min on the phone even a supervisor said no they ain’t gonna call or anything to verify another banks check they say their check holds are subject to change but no where does it say that it says on the printed paper from this establishment a certain date not 7 more days from that day I asked what hd code c meant well sir I don’t know I would have to research it smh your suppose to know this they said sorry but nothing we can do your just going to have to wait an extra week for the check to clear they ain’t for the consumer or anyone holding an account they would rather just collect fees and such

  Response from the owner

  Hi Calvin, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

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  Charlotte Sunderland
  1

  It’s pretty sad when you have to go online to check to see which days your BA is open! 2 weeks ago we checked and it said it was open. We get there and it says lobby isn’t open and to go to drive thru. Drive thru was closed too. No note on the door or drive thru stating why it wasn’t open. We called our Merrill Lynch rep for them to help us find a BA that was open. It’s ridiculous. If it weren’t for Merrill Lynch we would pull our checking and bank at a bank that’s open 5 days a week!

  Response from the owner

  Hi, Charlotte. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and current hours: https://locators.bankofamerica.com/. ATMs in most financial centers are available 24/7. You can also complete many transactions online or through our mobile app. For more info, please click here https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related inquiry you need help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• v

  vanessa fournier
  1

  I received an offer in the mail and decided to give this bank a try I was happy with my other bank having a 20 year relationship with them I started a new account at B of A and opened it with an escrow surplus from my mortgage company. When I deposited the check I was told there would be a 24 hour hold several hours later I receive an email saying they are going to hold my check for a week it was drawn on a financial institution and there is no way it is going to take a week for that to clear. In addition I have excellent credit and they already know that as they check when you open an account. I called and was told there is now a lock on that check and there is absolutely nothing I can do and it will not be available for a week. I wished I had not opened this account but I was not informed of this policy until several hours after opening the account. I won’t continue doing business with a bank that seeks to use my money for a few days before releasing it to me if it was a personal check or some unknown company I totally get it but this was a bank check written on a financial institution. I was also informed that when you are a new account holder they will place a hold up to 14 days on your first three deposits be forewarned! I would not do business with this bank! I’ll keep my business with Suntrust!

• S

  Steven Berryhill
  1

  Horrible customer service. They removed the drive through tellers, as short of a line as there is on average it takes way longer than it should. Now if you are trying to deposit funds into someone elses account you must have an account with them regardless. I cancelled my bank of america account years ago due to their inability to process my paychecks properly. Will never go back to that scam of a bank again.

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  Dr B
  1

  This bank does not allow someone to deposit Cash into someone's account unless your on the account...SAY WHAT...They are a bank. You can't deposit Cash that the government prints 🤔. So Frustrating...they made me feel like a criminal when all I wanted to do was deposit cash into this bank. They did finally allow me to make the deposit BUT only if I gave them my Driver's License. I will NEVER bank here....P.S. Run for the Hills 🏃🏃🏃🏃

  Response from the owner

  Hello Darlene. We review how we do business on a regular basis, and make changes, when necessary, to ensure that we can provide the best possible protection for our clients’ accounts. This change helps us reduce risks from cash transactions involving persons who are not authorized on an account. ^rosie

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  Jannwjdbbsn N dnmemsnne
  1

  They don’t take phone calls so don’t waste your time trying to call

  Response from the owner

  Hi. Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We will share your feedback with our leadership team. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^susan

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  Rokket Horton
  1

  5 trips to the branch to wait in line for 45 minutes, because their automated system does not recognize me, and locks out MY funds. Every time they say it is fixed. Now stranded at gas pumps. 6th trip is to another bank! Can we give 0 stars?

  Response from the owner

  Hello. t's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

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  Roland Noyola
  1

  cannot give them Zero Star. Horrible customer service bank put a hold on my money for over 10 days could not pay my bills had to ask family for money to pay bills, I have not yet be able to get an answer why my money is on hold and do not know when I am going to get my money out. so I can get a new bank, went twice to the office and no one will give me any answer why my money is on hold. still waiting time to call Morgan and Morgan :)