Bank of America (with Drive-thru ATM) Cross Center Rd, Denver

Bank of America (with Drive-thru ATM) Reviews

• D

  Daniel Judah
  5

  Visited this location few weeks back to create a new account. Somehow I can’t make an online reservation so I just walked in to the center. The service is excellent. I am assisted by James P. Laylor. James is very helpful in solving my problems, and he solved my problems fairly quickly. He is also pretty friendly. Overall an excellent experience. The center is also open for most days of the week, unlike some other branches in Charlotte. The center doesn’t have walk in ATMs, but they do have excellent drive thru ATM.

  Response from the owner

  Hi, Daniel. Thanks for letting us know how helpful James was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^alma

• L

  Liz hudson
  2

  My husband made a deposit thru the Atm to my account last night from this location.Today there are fraudulent charges on my account..Contacted CS..and got it corrected..Now somebody at this location needs to check the ATMs.. card is only used for deposits..

  Response from the owner

  Thanks for the feedback.. We’ll have a technician take a look. If you need further assistance please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica.^alex

• A

  Ahmed Said Mohamed
  5

  Visited this location today to open a new account. The manager was very helpful and welcoming. Mandy the specialist that assisted me with opening the account was very nice and her service was beyond amazing

  Response from the owner

  Hi Ahmed. Thanks for letting us know how helpful Mandy was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^marty

• S

  Scottie Anderson
  5

  This place is really good. Why are these others reviewing this location poorly? It's probably because they are impatient, entitled, ridiculous people. Are they shortstaffed? Yes, but who isn't today? Take a chill pill people and learn to do your banking from your phone. Geez...

  Response from the owner

  Hi Scottie. Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^susan

• K

  Kaitlin Church
  1

  I’d rate 0 stars. Charged me not one but 3 overdraft fees even though 1 was 4 dollars and then the other one was literally a 15 dollar transfer to my savings that I have every week done on a Thursday when I get paid. I didn’t get a paycheck till Friday this past week and they charged me 3 times. I can understand the one charge but I don’t think the other 2 should be on there. But can’t reach them because they don’t pick up the phone!!! I’ll probably end up banking with another bank if they don’t get it together

  Response from the owner

  Hi Kaitlin.We’re sorry to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• H

  Hannah Miller
  5

  Went here the other day and Yamill was awesome! She was super patient and sweet. Got everything I needed done and answered all of my questions.

  Response from the owner

  Hi Hannah, thanks for letting us know how helpful Yamill was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^chris

• K

  Kevlar's Keeper
  1

  How does it make sense to close the drive thru? Other banks only have their drive thrus open. Not to mention closing at 4 on Fridays, and only 1 teller open....smh EDIT: Thanks, for changing the hours again and not updating them online. You forced me to open an account with another bank. Something I needed to do anyway. I was thinking about a new account with BOA, but thanks again for the blessing in disguise.

  Response from the owner

  Hi. We appreciate that you took the time to tell us this, even though you were disappointed with our business hours & drive-thru. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile. ^izzy

• R

  Rodney
  1

  One of the worse locations in the Charlotte and surrounding areas. Staff is very passive aggressive. If your a small business looking for a bank DO NOT rely on this bank to meet your needs. Not this branch. They won't even supply you with the change you need to operate. If they can't do that what can they do

  Response from the owner

  Hi. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• W

  Wanda Jackson
  5

  Very busy branch. Very short staffed but very friendly and answered all of my questions and helped me out. They did real good

  Response from the owner

  Hi Wanda. Thank you for choosing Bank of America for your financial needs. We’re glad to hear the process went smoothly. Thanks for taking the time to let us know. ^chris

• H

  Hunter Marx
  1

  Limited hours, hard to reach by phone, generally long waits to get to the usual one teller on duty, no drive thru window service and won’t provide notary service for some legal documents. But they do speak fluent Spanish.

  Response from the owner

  Hi. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^teresa