Fifth Third Bank & ATM Eastcross Dr, Denver

Fifth Third Bank & ATM Reviews

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  Dean Edwards
  1

  Worst bank that has ever existed. My small town bank was bought out by 53rd about 7 years ago. Dont do business with these people ruddiest hardest to work with I've ever dealt with

  Response from the owner

  I was very sorry to read your review about your dissatisfaction with our bank. We'd like to take the necessary steps to make things right, but in order to do so we need to talk to you. Please call our social media team at 877-833-9973 so we can assist, Dean.

• j

  james johnson
  5

  I don't understand the negative reviews. I have been there 3 times in the last 3 days and they have been great especially Tonya. I am closing my BOA accounts and going there for my everyday banking

  Response from the owner

  Thanks for saying so, James. Your business is important to us!

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  Morgan Lane
  1

  What a terrible bank. The on site ATM took my deposit for $32,945 and the screen went black with just a cursor prompt. It gave me my card but didn't return the check. Went inside and they told me that I had to call in a ATM dispute. This is not my error. They refuse to take responsibility and fix the problem. Rude customer service told me the deposit was too large, which is untrue. Got to find another bank.

  Response from the owner

  Morgan, I'm very sorry to hear you had a negative experience. We care and would love to help. Please give us a call at (877) 833-9973. Thanks.

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  Evelyn Botts
  1

  Horrible bank!!! This bank told their customer that my check was NSF when it had actually cleared 5 days earlier. Then back tracked to blaming their 10 day hold on checks. Apologies were NOT enough! Their customer was equally upset. All went well. GO PINNACLE BANK!!!!!!!! Any bank but 5/3! Deserves negative stars!

  Response from the owner

  Hi Evelyn, we're very sorry to hear this. Please know we are committed to being a Fifth Third better. If there is anything we can do to assist you, please let us know.

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  Molly Moon
  5

  This has been the best bank, i have ever had the pleasure of using. Honest, upfront and never had any issues with hidden fees or money missing. They are always helpful and friendly. Have been banking here for years.

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  Mitchell Benway
  1

  After two visits to this branch and two calls to customer service I closed my accounts because 5/3rd couldn’t transfer money to fund them. The branch manager is condescending and wanted to argue with me about how online banking works rather than help me. The “daily” transfer limit online will take more than a week to clear and allow another transfer. I have never had this much trouble moving funds or customer service this poor.

  Response from the owner

  Hi Mitchell - I'm very sorry to hear you're unhappy with your experience. If you would like to discuss, please call us at (877) 833-9973.

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  Harry C
  4

  I read the post and didn't know what to expect so I called before I showed up and got a person on the phone who was very courteous. I was even informed of the number of people who are usually there to assist but only 1 was in for the day. I arrived and the staff was extremely nice. I was offered something to drink as I waited. My problem was resolved and on the way out I informed the staff of the reviews that I read before coming and told them that I'll put my review in because they were wrong about them. Keep up the good work. 🙂

  Response from the owner

  Hi Harry! Thank you. We appreciate your support. 👍

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  Mal Campbell
  1

  Before you do business with this bank do some research! I am a 79 year old male, have had accounts with many banks in my lifetime. Fifth Third bank takes last place for service, convenience and general customer satisfaction. Do yourself a favor and stay away from them.

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  Cheryl Temple
  3

  Ask teller for $160.00 divided into ones, fives, and tens. Was given $160.00 in twenties in an envelope. That's why I came to the window. I could have gone to the ATM for all twenties. I didn't realize it until I was home and bank was closed.

  Response from the owner

  Hey Cheryl, I'm very sorry to hear you had a negative experience. We care and would love to help. Please give us a call at (877) 833-9973. Thanks.

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  David Johnson
  3

  Simple basic bank. They have what you need but their rules are old school. They charge high fees and they don't like to admit when they are wrong. They will not refund fees easily even when incorrect. I would not recommend them as a bank.