Bank of America (with Drive-thru ATM) Heckle Blvd, Rock Hill

Bank of America (with Drive-thru ATM) Reviews

• S

  Shawn Ratliff
  1

  We stood in line nearly 30 minutes to cash some bonds in. They had 9 people total in the bank, only one at the teller window. People were lined back to the entrance. At one point there were 6 people behind the window, still one teller. Poor customer service. I'm changing banks after 24 years with them.

  Response from the owner

  Hello Shawn. I'm sorry your experience with our financial center team wasn't what you expected. I will certainly be sharing your feedback with our leadership team. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• S

  Scott Stegall
  1

  If you like to stand in lines every time you go to the bank for over 20 minutes this is you bank. You use them and leave the quick ones to me. 🤣 Not when I am withdrawing $80,000. Been there tried that.

  Response from the owner

  Hi Scott. We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. ^ines

• A

  Alma Express
  5

  When I visited this branch there was only one taller lady and a line of 5-6 customers but the taller was good and the line was moving quickly. Moreover, branch manager, very nice lady, noticed the line and immidiately interviiened starting assisting people in the line. To sum up, I had extreamly positive experience with this BOA branch Today.

  Response from the owner

  Hi Alma. Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^Rosie

• L

  Lane Williams
  1

  Caused so many delays and wasted time. I'm sure there are good people working here with better communication, but I got stuck with someone who could be more proactive.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• K

  K Kos
  1

  The customer service is beyond AWFUL! The tellers are rude, they refuse to answer the phone, and they send people away at the door. They refused a cash deposit bc my fiance's name was not listed on the account- despite the sealed envelope and signed deposit slip. Additionally, a deposit I counted 5 times was "$100 short" two days later. Why didn't the teller double check it and run it thru the cash machine? Pure laziness...paid for by all their insane account fees they have recently added. Due to my deposit being denied by the greeter, BofA has now lost a 15 year customer.

• J

  Jennifer Beadle
  1

  One of the largest branches in the area and only one teller. You can add ATM’s and tablets to the lobby all you want but when the bank requires certain documents to process certain transactions that only a teller can handle, then HIRE tellers to be there!

• B

  Brennan J.
  5

  We thought Bonnie went above and beyond our expectations for helpfulness. My brother and I set up a savings account at this Bank of America Branch.

• M

  Madison
  1

  No tellers, they no longer do money orders, unfriendly staff. If I wanted an atm I'd go to an atm. I can't believe the decline in service.

• V

  Vlad R
  5

  Nice location! Especially, I would like to say about Herbert. He is very friendly and professional. Not too many employees like him. Next time we will work only with Herbert:)

• L

  L Y
  2

  No one will ever pick up a phone to speak to you when you call them direct. Why is that?