Bank of America (with Drive-thru ATM) Shrewsbury Ave, Shrewsbury

Bank of America (with Drive-thru ATM) Reviews

• K

  Kyle Brown
  1

  Worst experience I've ever had at a bank. I want to exchange singles to bigger bills. I've had an account for the past 10 years with bank of America. When I first walked in the woman behind the counter already looked irritated but I asked if I could exchange the singles and she told me to wait for the manager so I said ok I stepped to the side and waited for quite a few minutes and was greeted with another woman I believe be name was Jennifer but she then ask me with a very smug look on her face where all the singles came from. I then told her that was not her business where the money came from and then she stated that she wouldn't have exchanged them anyway beocuse she has to know where the money came from. So I packed my things and i will most likely cancel my accounts with bank of America and going to someone else. I will never deal with this branch again. Nasty people behind the counter and very nasty and belittling manager.

  Response from the owner

  Hi Kyle. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica.Thank you. ^susan

• K

  Kathryn Lubniewski
  1

  I wish I could give this zero stars. Have been there twice, tried to open an account at 3pm and was told I need an appointment while I saw 2 employees at there desks doing nothing and they didn’t close until 5pm. Then went back today to deposit cash into someone’s account and was told that I needed their ID. When I text my friend to send her ID, they said they could accept it virtually. I was GIVING them money, not asking for anything back since I don’t have an account. SO stupid and we will be moving our account to another bank. BE WARNED!!!!!!

  Response from the owner

  Hi Kathryn. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^rosie

• J

  Jackson Champeau
  5

  very great place to open an account at! evelin was super helpful with our process and made the ordeal fun and cheerful! will definitely be coming back when i need to!

  Response from the owner

  Hi Jackson. Thanks for letting us know how helpful Evelin was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^teresa

• S

  Stephanie Bar
  1

  Drive through is so tight i had to fold my mirrors pulling through and it gave my brand new car curb rash. I’ve been to so many drive through ATMs this one is horrific.

• D

  Douglas Renigar
  5

  I went there a couple of years ago, I worked in the area they were always cooperative, like the rest of the Bank of America s.

• B

  Barbara Piper
  2

  No drive through teller, closes at five on Friday, long lines inside, places a hold on US postal money orders deposited if you are a relatively new customer.

• D

  Doubble (Soulslayer99)
  1

  Terrible experience, clerk was impatient, tried to open an account but was asked to leave cause didnt have time to help

• A

  Avi Ginsberg
  4

  Bank staff is friendly. Bank is clean. Depending on the time of day there can be very long lines and they seem to be understaffed at times.

• M

  Maureen Redmond
  1

  called several times and no one answers the phone - gave 1 star should receive "0"