OceanFirst Bank Shrewsbury Ave, Tinton Falls

OceanFirst Bank Reviews

• M

  Mark Murphy
  3

  “Inherited” OceanFirst after they acquired my previous bank, Two River Bank. First, Ocean First discontinued interest on my personal checking account. Next, they closed my branch on Asbury Ave. in Tinton Falls, which was 5 minutes from my home. Then, going to “my new branch” on Shrewsbury Ave., I find their “drive-up” ATM is actually a “park your car and walk up to their outdoor ATM.” Unsafe and extremely inconvenient. Not feeling the love and thinking about changing banks. REVISING my rating to 3 stars instead of the original 2 I gave them. Learned during a call from the branch mgr. today that they’ll reimburse other banks’ atm fees, if charged, no monthly $ limit. That clears the way for using other, more convenient, atm locations. If this OceanFirst branch does their planned facility modernization within the next few years, maybe 3 stars will go to 4 or 5.

  Response from the owner

  Hi Mark, it was a pleasure speaking with you. If you have any questions or need assistance, please don't hesitate to call us at 1.888.623.2633 ext. 4012. Thank you!

• D

  Derrick Manthey
  5

  My wife and I have been working with Karen Willis for the last 4 years. Karen is a pleasure to work with. She always leads us in the right direction and helps make every process easy. We can always count on her if we have any issues and it’s always done quick. The bank tellers are also amazing. You are always greeted with smile and a hello. It’s just a friendly place and we appreciate that.

  Response from the owner

  Thank you for your terrific review Derrick. I couldn't agree more with you, Karen is amazing and we are so lucky to have her with us.

• E

  ERIC
  5

  I love Oceanfirst!!!! I have been with them for years now and dealing with them is great! They make you feel like your the only one with an account with them! Martina has helped me tremendously over the years!!!! Anything I need or any questions I have are ALWAYS answered and taken care of immediately! Definitely would recommend banking with them!!! Great job guys!!!

  Response from the owner

  Eric, thanks so much for your shining review!!! We think Martina is pretty special too and I am glad that she is being recognized.

• A

  Angela Goodwin
  5

  I love this branch! Everyone is always so helpful and accommodating! Martina has always been awesome! Remembers details and is always ready and willing to answer questions or help guide me through what I need. Love this bank so much that I sent a friend over to open an account with Martina specifically. Keep doing what your doing!

  Response from the owner

  Thanks Angela! We appreciate all the kind words and we always look forward to seeing you in the branch!

• b

  brian froelich
  5

  I don't have enough good things to say about Ocean First and the Shrewsbury branch in particular. Last Fall our accounts were hacked by cyber criminals. Needless to say, this caused our family great stress. All of our accounts were effected and we had money taken from us. As soon as we notified Martina at the branch what was happening she immediately took action. First she assured us that everything was going to be OK. She was compassionate and professional. She then took action. All the accounts were frozen so nothing further could happen to us. Then, with the assistance of her team at the branch and in the fraud service center she diligently worked with us to open all new accounts and issue new cards to us. This was done in person. She made sure that every step was explained to us so that we were at ease throughout the entire process. Everything was restored and our money was returned to us. There was a lot involved but she and Karen and the rest of the team at the branch made it seem easy. Since then a couple other issues arose and were again handled immediately and professionally. Just this past week there was another fraud attempt on my card, I went to the branch and once more the incredible Shrewsbury team took care of it immediately. In my haste to get into the branch I locked my keys in my car. However, this was also solved by them. They reached out to my dealership, which was nearby, I made arrangements for a replacement key and then (wait for it) Karen drove me to the dealership and waited while I go the new and key and brought me back to the branch. Exemplary Customer Service does not begin to describe the actions the employees of this branch consistently deliver. If you are looking to change your bank, look no further than the Ocean First, particularly the Shrewsbury branch.

  Response from the owner

  Thank you so much for the kind words, Brian! You and Kathy were an absolute pleasure to deal with, and despite how awful the situation was you were always in such high spirits. The entire Shrewsbury team enjoyed every interaction with you and your family!

• a

  amandaj1226
  5

  Staff is exceptional. Tellers all the way to the branch manager. I enjoy going to the bank and seeing all the friendly faces. Been a customer for years and wouldn’t change a thing.

  Response from the owner

  Thank you Amanda for your kind words. We appreciate you and thank you for banking with OceanFirst Bank.

• A

  A M
  5

  Great bank and an even better staff. You're always greeted with a smile. If you need help with anything definitely ask for Sharon or Martina. They're are amazing!!!

  Response from the owner

  Thanks A M! You're always a pleasure to service and we look forward to always helping you!

• K

  K Vance
  5

  I've used BOA for the convenience of having NJ and FL locations, but working with this branch has convinced me to have my local business here with them. Karen Willis has been tremendous in setting up several favorable solutions for us including a teen account, a HELOC refinance, a mortgage for a family member and help with guiding our youth sports non profit work. Her knowledge and professionalism is second to none and there's no one I'd rather work with.

  Response from the owner

  We have to agree with you, Karen is the BEST!! We are so fortunate to have her on our team. Thanks for your review.

• S

  Sam Hanna
  5

  Tina was an exceptional representative. Going above and beyond my expectations with her great customer service and knowledge she was very insightful and helpful and I'll definitely come back and see her for all my banking needs.

  Response from the owner

  Thank you Sam! We look forward to assisting you more in the future and hopefully you wont have any more issues!

• l

  lester reid
  5

  Not only a great bank but great people that work there too. Everyone is awesome and easy to work with, if you bank at OceanFirst Bank they really treat you like your family!!

  Response from the owner

  Thanks so much for your kind words, we really do think of our customers as family.