Bank of America (with Drive-thru ATM) S Frontage Rd, New London

Bank of America (with Drive-thru ATM) Reviews

• M

  Maria Climan
  5

  We had a very pleased experience at this branch. we didn’t have an appointment, but we didn’t have to wait to long. the service was great and staff was friendly and helpful

  Response from the owner

  Hello Maria. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^tasha

• E

  Edwardo Martinez
  1

  I had the first appointment at 9:00am so I was there 10 minutes before, so I waited until they opened up. So when they opened the doors I walked in and take a seat and wait, so after about 5 minutes another person walked in, the lady who checks the person who is first or if you have appointment came to ask who was first so I said me and I have an appointment at 9:00am so the other person said (I have an appointment at 9) so she walked in to the office and decided to take the other person first even when she knew I was there before they opened. But the worst thing was when she saw me get up and walked out she comes to me and said you would be next! What we can help you with? I'm like (really) I been there a couple of times and I see the same lady doing the same thing with other people Really disappointed.

  Response from the owner

  Hi Edwardo, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• J

  June F
  1

  I once have this bank a 5 star rating but now I wish I didn't have to go there at all. Ever since covid it has been terrible. One teller and lines out the door. At least the Groton branch has two tellers and the line moves quickly.

  Response from the owner

  Hi June. Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^susan

• J

  Justin Poulin
  1

  manager named Tom or Thomas took my check said cannot be cashed now my boss is special needs so the signature was off come to find out after all the end but not by much and was nothing but rude to me look at me like I'm a criminal would not let me call him or they could call him from the number one file to verify had to have him go through the 800 number to be verified not to only be the next disconnected but he was nothing but rude to me and she's not even being a manager there stuff like that happened he is disabled and that should be in the Bank of America notes cuz there's never been any other problem cashing checks at any other Branch except this one that guy should not have his job and the scene that was caused should be disgraceful all the looks I got from everybody is embarrassing just the way the manager was talking to me

  Response from the owner

  Hi, Justin. We're disappointed to hear that your experience with Tom wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica . ^alma

• A

  Abhi Samy
  1

  I wish I can give less then 1 star . cause my experience with Alicia bean . zero knowledge so rude . manager always so good. manger deserve 5 stars.

• g

  ginette veillard
  1

  I went to this bank more than three times to change my pins. Every time I’m getting “someone will be right with you.” Twenty-five to thirty minutes, nobody should. So frustrated!!!

• 3

  3275362
  5

  I love this Bank at this specific location. The people who work here are all great, friendly and helpful. There's not usually a long wait at all.

• h

  hussein altareb
  1

  9 people in the line and 5 workers that sitting down with only one person getting the customers!

  Response from the owner

  Hi, Hussein. We are sorry to hear this. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ If you don’t have our mobile banking app, here’s how you can sign up: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ . ^alma

• R

  R Hansen
  5

  Customer service EXCELLENT. Staff friendly and hard working. Highly recommend.

• s

  shakir naseem
  1

  Have to waist hours in line, shortage of cashiers & staff

  Response from the owner

  Hi Shakir, We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview. If you don’t have our mobile banking app, here’s how you can sign up: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview. ^Annette