Bank of America (with Drive-thru ATM) W Arapaho Rd, Richardson

Bank of America (with Drive-thru ATM) Reviews

• N

  Nia M
  1

  Why is it so hard to actually help customers. Just because you have 30 minutes left on the clock does not give you the right to refuse service. You get paid for those 30 minutes so you should work for it. Or do you just pick and choose who you want to help.

  Response from the owner

  Hello Nia. We'd like to hear more about your experience. Please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. Please message your name, ZIP code, phone number, and best time to contact you. Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. ^mark

• J

  James Wat
  1

  ATM ate my card and had to wait 4 hours to get customer service on the line. (After finally getting someone on the phone I did receive excellent customer service from Bank of America. while I did have to get a new card, the process was easy and the customer service representative I dealt with was very polite and understanding of the situation.) Update 4/2022: The same ATM has now eaten my card a second time.

  Response from the owner

  Hello James. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• R

  Rowan Kinney
  1

  I needed help with foreign currency exchange. I called the location several times and couldn't get anyone to answer. At the location, I waited for an hour to be seen and it turns out this location doesn't do foreign currency exchange. When I asked why my phone call wasn't answered, the response I received was "we didn't hire enough people to man the phones."

  Response from the owner

  Hi Rowan. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• T

  THE FROG BUILDING AND CARE, INC.
  5

  The cashier Maria was really awesome, dedicated and helpful. She speaks Spanish too that is a plus fir helping people. 😊

  Response from the owner

  Hi, thanks for letting us know how helpful Maria was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^chris

• M

  Marissa Kenney
  5

  Awesome branch! Sylvia was very helpful when i had questions, wish i lived in the area will definetly be opening an account soon. Don't think this location receives as much recognition as they deserve!

• S

  Shyam Gadepalli
  1

  I almost ALWAYS see this branch is closed and BOA appointment portal doesn't even allow to pick this branch to set one up, forces me to pick a different branch. I understand the current situation, but you can't keep the branch closed indefinitely without notifying the customers. I had been trying since last Fri (11/27). Long time BOA customer, never had this experience at any of the locations. Called BOA customer care and was told someone from the branch will call me within 24 hours to setup an appointment. So far I didn't receive any call. Don't know what's going on with this branch.

  Response from the owner

  Hello Shyam. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^mark

• M

  Melissa C
  5

  The best service I've ever received at any Bank of America location ever. I've been having with back of America for the past 19 years. The Preston Rd and BeltLine is the worst.

  Response from the owner

  Hi, Mellie. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^izzy

• P

  Perry Jack
  1

  Not only did the ATM withdraw the money I requested from my account and I didn't receive, but the tellers never answer the phone to assist customers. I wish I could give BOA 0 stars, this place is horrible

  Response from the owner

  Hi, Perry. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jahel

• D

  Dung Huynh
  1

  The same as other BoA location, there are not enough tellers to serve customers.

  Response from the owner

  Hi Dung, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• D

  Dustin Burns
  1

  Went in to get some cash bc my card was damaged and wasn’t working in the atm and also to get a new card. Sat down for about 10 mins and the banker told me I could replace my card on the app. While in line to get cash I got on the app to replace my card and find out I couldn’t replace my card on the app. They then tell me I have to wait another 30 mins just to talk to her again to get my card replaced. Unacceptable.

  Response from the owner

  Hi Dustin. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^ines