Bank of America (with Drive-thru ATM) N Durango Dr, Las Vegas

Bank of America (with Drive-thru ATM) Reviews

• N

  Nancy Nguyen
  5

  Excellent customer service. Michelle was very helpful, and was willing tell help me. She had a lot of knowledge and got things done fast. Very impressed that we achieved at lot during 1h appointment. I can't wait to start my IRA, and mortgage application with this branch.

  Response from the owner

  Hello Nancy. Thanks for letting us know how helpful Michelle was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^tasha

• S

  Shane Scott
  1

  There’s always a line at this branch. Bank American general has very poor customer service skills. On average there’s at least five customers in line on any given day in any given time. I will definitely be closing my accounts and credit cards moving to Clark county credit union. Nevada State Bank. Bank of America does not care about customers whatsoever. It’s like this every single time I come here.

  Response from the owner

  Good morning Shane. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• H

  Hannah Lutz
  1

  Horrible Experience! My appointment was a no-show, followed to two individuals including an assistant manager who are unable to read a birth date well enough to calculate that I am an adult and not a minor. Thankfully a Credit Union was able to help me.

  Response from the owner

  Hello Hannah. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• B

  Betzaida De Jesus
  1

  The 90% they have only one cashier and is really rude the woman. If you don’t want lose your mental peace go to another sucursal

  Response from the owner

  Hi Betzaida, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• R

  Robert Hoag
  1

  Worst branch of B of A I’ve been to. Things other branches take care of me for immediately, this branch tells me to schedule an appointment. Most recently, tried to make a withdrawal of MY MONEY and they told me I’d have to request MY MONEY at least a week in advance. I’m tempted to call the SEC and report the lack of cash reserves. Makes me wonder about their solvency.

  Response from the owner

  Hi, Robert. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• G

  Gus & Erica Shahin
  5

  Jason was so efficient, helpful and very knowledgeable. Made our meeting easy. We're glad that we're now part of the Bank of America family. Also their mobile app is simple, user friendly and easy to navigate. Thank you again for taking the time with us!

  Response from the owner

  Thanks for letting us know how helpful Jason was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^ines

• C

  Carla C.
  5

  Love the service, yes, the lines are long and sometimes slow, but there are lot of people wanting to do transactions, my transaction was a pretty complicated so it took extra time, not their fault. Michael and the branch manager were very helpful, try going to US Bank, now that’s slow and poor customer service with no working ATMs.

  Response from the owner

  Hi Carla. Thanks for letting us know how helpful Michael was during your financial center visit. We are glad to hear you are part of the BofA family. We appreciate you taking the time to let us know what we’re doing well. Have a nice day. ^susan

• K

  Knandi Modisett
  1

  This location does not like serving black customers. This lady told me the funds weren’t available in my account, which is crazy because I just payed bills & etc. I had to go to another branch and I didn’t have an issue. The tellers are also very loud I can hear everyone’s business as well as very slow. BEWARE IF YOU ARE A PERSON OF COLOR.

  Response from the owner

  I'm sorry to hear about your experience with our financial center team. We would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmericahttps://www.facebook.com/BankofAmerica

• D

  David Nicoll
  1

  Extremely long wait times to make a deposit, Long lines, no drive thru tellers. Encountered an incredibly rude bank cop at the door today, refusing me entry two minutes before Posted closing time. He opened the door and yelled at me Saying that the bank closed.The volume, attitude, and tone of the message was unnecessary, rude and offensive.

• S

  Shane Scott
  1

  There’s never a time that there is not a line at this bank. I’m absolutely going to close on my Bank of America accounts. What a joke.

  Response from the owner

  Hi Shane, we're very sorry to hear of your experience and appreciate you taking the time to share this with us. We'll be sure to provide this feedback to the leadership of that location. We'd love the opportunity to keep you as a client and would therefore be happy to further connect with you. If you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt