Bank of America (with Drive-thru ATM) Magnolia Ave, Riverside

Bank of America (with Drive-thru ATM) Reviews

• E

  Elvis Wang
  1

  Over 10 year customer. Waited in line for over 1 hour just want to ask an empty check from personal checking for emergency. The answer is NO, WE DO NOT HAVE ANY CHECKS IN THE BANK NOW. YOU CAN ONLY ORDER ONLINE.How disappointing. Nice customer service and good tellers, anyway I had decide close all my account after I get all my things done. Bye BOA.

  Response from the owner

  Hello Elvis. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• R

  Robert Devine
  1

  Got my card closed due to Fraud. I have to wait for my replacement card to come in the mail. Went in to get a temporary debit card to buy basic every day stuff. However, BOFA doesn't hand out temporary cards anymore. The teller said I could have used Google pay but since the card is closed I won't be able to use the mobile app. But atleast I can pull cash out with my ID. How do you get rid of temporary cards?! So here's an update, BOFA sent me a replacement card that's identical to the one that was closed so I couldn't activate it. 😂. How do you fail so hard. I also have opened a new account with a new bank. Yeah, I'm done. 😂

  Response from the owner

  Hello, thanks for reaching out. You may be eligible to request a digital debit card through the mobile app for use in digital wallets until your permanent card arrives. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• H

  Haro -
  1

  I waited in line to make an appointment and they gave me the appointment 5 days later. When I arrived at the appointment they did not attend me and I waited 30 minutes for them to tell me the person who I made the appointment with was not there. I asked to speak with a manager and they said there was no manager. This happened January 11, 2022. I recommend to switch to another bank.

  Response from the owner

  Hi Haro, We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^sam

• L

  Lionel Mendez
  1

  Horrible service plan on being here over an hour and half wait, only 2 open windows but plenty of customers. They are in need of a new location a.s.a.p

  Response from the owner

  Hi Lionel. We appreciate that you took the time to tell us this, even though you were disappointed. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile. ^tasha

• K

  Kaitlyn Jackson
  1

  I’ve been banking with Bank of America for the last 8 years & never have experienced such rude employees. I went to add my husband to my bank account & the lady at the front, Alicia who is a greeter, goes to ask us questions, for our ID etc. & since I am the holder of the account, I go to answer her questions. She completely ignores me & is making direct eye contact with my husband instead waiting for him to answer the questions…. Completely Rude! On top of that, the older man security guard goes to grab my husband to have him stand back on a blue line because he thought we weren’t together when we were standing with one another the whole time. The lady told me there would be a 15 minute wait yet I’ve been sitting here for that last 45 minutes. Totally unsatisfied with this location & employees.

  Response from the owner

  I'm sorry to hear about your experience with our financial center team, Kaitlyn. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• r

  richard lopez
  1

  Over 30 people in line, two tellers, terrible service ...by far bank of America a picture of incompetence.

  Response from the owner

  We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• A

  Arturo Ortiz
  1

  Don’t go to this location. The line is always 1 hour + and the staff is rude.

  Response from the owner

  Hi Arturo. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

• S

  Sassytinker
  2

  Been a customer for many many years! If you think you will reach someone by phone think again! I tried 14 times to get someone I am not going to drive to the bank at $5 a gallon to ask a question. I am so done with BOA…

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• T

  Thomas Jay
  1

  Very long wait and then when I finally was able to reach the teller they wouldn't take my money because I forgot my ID. I understand if I was trying to withdraw, or if I had a lot of money but that wasn't the case. I would usually come in and deposit a check directly into my landlords account to pay my rent. I forgot my checkbook and wallet at home but had my bank card so I drove to my bank, withdrew the cash, then drove to B of A and tried to deposit the cash into her account and they would not let me because I didn't have my ID.

• I

  Irvinn Contreras
  1

  A multi-billion dollar company only employs 2 tellers and a greeter on shift, during rush hour, while a 30-40 minute wait gathers in line when there are 5/6 teller windows. Choose a credit union instead.

  Response from the owner

  We appreciate you coming in. You may be able to save time by using an ATM or by using our online banking or mobile app. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/