Wescom Credit Union Tyler St, Riverside

Wescom Credit Union Reviews

• I

  Isaac Wold
  1

  Honestly where to begin, no phone service without an absurd wait time for one I’m relatively new with Wescom and I can’t ever get ahold of a single employee without going into the branch in person. The customer service section in their app also is good for absolutely nothing as they can do nothing for you without you going into the branch so also pointless to even use it. And then to top it all off my paychecks come to me at a different time of day every single week there is absolutely zero concern with consistency or customer service here definitely gonna be looking for a new bank. Also forgot that they printed my debit card without a proper security code printed on it so I literally can’t pay for things online because of them as well just so it’s evident how much they really don’t pay attention at this bank

• m

  mozzi arrizza
  2

  I seriously don't know what happened to Wescom over the years, I been a customer since it was telephone employees credit union, my account starts with 25 so imagine how far back I been with Wescom. Customer service went south, their be rates went up customer service reps are not as courteous anymore. 😢

  Response from the owner

  Hi mozzi, Thank you for your membership with us. We appreciate your honest feedback. We'd like the opportunity to discuss this with you more so please send your contact info to [email protected] and we'll have a team member reach out to you. Thanks.

• I

  Ivonne CJauregui
  1

  I’ve been using this bank on Tyler St for about 6 years. They recently moved to a new location. I was very pleased with the service. My last 2 times that I personally had to go inside the bank I was escorted by the manager because I did not have a mask. No other bank requires a mask to do business with at the moment so I refused to wear one. The managers’s name is Veronica If I’m not wrong but was extremely pushy, disrespectful and rude. I removed all of my money and went to a different back where managers understand what customer service is all about.

  Response from the owner

  Hi Ivonne, thank you for your review and the opportunity to address our mask requirements in the branches. We understand that you don't agree with our face covering requirement. Many of our branches are located in cities and/or counties that currently require face coverings indoors. Even where not mandated by city or county ordinance or state law, the CDC recommends face coverings for the health and safety of all. We have been able to avoid branch closures, the reduction in service hours, and the limitation of services during this extraordinary time and we appreciate our members' understanding. However, we do apologize for not meeting your service expectations when visiting our branch. Please send an email to [email protected] and we'll have a team member contact you directly. Thanks.

• A

  Adam Tigges
  1

  Some of the most God-awful phone wait times I've ever seen! DO NOT BANK HERE because you're out of luck if you need to speak with someone on the phone. HORRIBLE SERVICE!

  Response from the owner

  Hi Adam, We apologize for the long hold time and not meeting your service expectations. Please send your contact info to [email protected] and we'll have a team member contact you directly. As a reminder next time you call us, please enter your account or card number when promoted so we may assist you faster.

• j

  jackiemy56
  5

  I've had this credit union for more than 20 years and I have to say I am extremely satisfied with their service. If I ever have a problem I just call and speak to a rep and every problem I've ever had has been resolved. They're very accurate with their statements and alert me every time there is a purchase using my debit card or online purchase. I would definitely recommend this credit union to anyone who wants their money to be taken care of professionally and securely.

• F

  Francisca Enriquez
  5

  I’ve been with this bank for over five years and in my opinion they go out of their way helping their clients with all their financial needs. I especially want to thank Crystal for the great service!!!!!!

• A

  Alpha Sierra
  1

  16 years a customer and loan denied! I don't know whether to laugh or cry. I went in to ask for an emergency loan of 3000 on top of my existing loan of about 8000. Denied due to a medical lein from the small window of time i was between jobs with no insurance. Ive been banking with these people since i got my first paycheck when i was 18. 16 years, countless paychecks, every penny gifted, goes to this bank yet denied... The only thing good to say about this particular instance is the decision was swift. I'm so disappointed...

• C

  Cerva La
  1

  Maybe I just get lucky, but the service here in my experience was utterly dreadful. First representative I talk to tried to shoo me off mentioning fee's and a minimum of $200 I would have to maintain to open a new account there. A little advice for you, when it comes to new accounts and customers, you should treat them with a little more respect because you have no idea how much money they want to put into your institution, I was going to open another account here but you easily put me off with your condescending attitudes. I'll find a bank that has respect for their clients, wether they " look " young or not.

  Response from the owner

  Hi Lawrence, Thank you for your feedback. We apologize for not meeting your service expectations and would like the opportunity to assist you in opening an account. We’d also like the chance to learn more about your experience so please send your contact information to [email protected] and we’ll reach out to you directly. Thanks and we look forward to hearing from you.

• A

  Anthony Garcia
  5

  The best banking experience I've ever had. The staff are knowledgeable and extremely helpful. My problems are handled on the spot. I love dealing with a real person instead going online or using a call center.

• S

  Seleny Aguirre
  2

  Love the bank but can't stand the poor customer service by Debby one of the tellers provides been coming here for 5 years and there is not one time she's pleasant I rather wait than her helping me