Bank of America (with Drive-thru ATM) Brick Blvd, Brick Township

Bank of America (with Drive-thru ATM) Reviews

• m

  matthew mills
  1

  Went to this bank to deposit my client's check that I printed out with on a Cloud check processing company my client utilize. I've done this before with my regular branch and had no issues. When I approached the teller at this branch and handed the check to her, she told me they do not deposit these kind of checks meaning printed out checks. Without asking for my information to find that I am a Bank of America customer with a business account, I was told that the machine would not scan it and would reject it. I told her to look at my account to see that it was done before. Why was a customer telling her how to do her job? She still insist, and did not pull up my account. She told me that it is Bank of America's policy not to accept printed out checks that could be fraudulent. OK, now I am a fraudulent person that just came off the street to steel my own money. Once again, I told her to look at my account, I gave her my ID and my company's name. She finally did and she looked at my account. Once taking a glance at my account (there it is, there's the look) that's when she asked what does my company do to deflect on what just happened. I wanted to say Balloons. We blow up balloons for our customers. Why the hick does it matters what my business do? Just do your job! She finally placed the check in the scanner and it went through. Really! Bank of America, you have some training to do. 1. Do not insult your customers 2. Look before you leap. Meaning look it up first before you say something not true. 3. Who cares about casual conversation if you just insulted someone! 4. Tell your tellers to do their job. 5. A customer should not tell someone that does service for a living how to service someone! Hopefully this can be a learning lesson your company can learn from. I will be calling the manager tomorrow to talk with them to express my lack of customer experience. Thank you.

  Response from the owner

  Hi Matthew, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• C

  Chris romanow
  5

  AWARD WINNING BAD SERVICE!! Its tough to put into words how terrible this and other Bank of America Branches are,,, Too suggest they do a poor job wouldn't even come close to describing things there, Even the people that work there agreed with me when i mentioned how terrible this Company treats their "Platinum" customers,,, Cannot imagine how badly the average person might be treated! 5 STARS , its not easy being this awful!!!!

  Response from the owner

  Hi Chris. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

• S

  Sarah Kuras
  3

  While trying to deposit checks here, the ATM ate them, spit back out my card, gave an error message, and never deposited my money. It took months of being passed around over the phone and being put on hold for hours at a time for me to just go back to my old employer and ask to reissue the checks. no thanks to bofa

  Response from the owner

  Hi Sarah. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin

• M

  Margaret r all good here rf
  5

  Want to give a shout out & thanks to Martin for helping my son this morning set up his checking & savings account. He was very helpful.

  Response from the owner

  Hi, Margaret. Thank you for the positive review about the recent experience with Bank of America. We appreciate you taking the time to let us know. ^alma

• P

  Pyramid Renovations LLC
  1

  Young teller nothing but attitude & eyerolls when asking a simple question about a deposit. Rude. Entitled

  Response from the owner

  I'm sorry to hear about your experience with our financial center team. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• J

  John Harty
  5

  No idea why the 1-star reviews. Every time I've been here, the staff has been great, and the service has been more than quick.

• D

  Dennis OBrien
  1

  Do yourself a favor choose a community bank.