Bank of America (with Drive-thru ATM) Se 8th St, Delray Beach

Bank of America (with Drive-thru ATM) Reviews

• B

  Brian Thelot
  1

  Absolutely disappointed in the lack of customer service. I spent over an hour waiting on call to speak to a representative only to have them hang up the phone on me 3+ times. I truly hope that Bank of America can fix their unruly customer service wait times.

  Response from the owner

  Hi Brian. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• S

  Stasia DeMarco
  5

  I am a returning customer after years and WOW the best banking experience. Jennifer Ferguson was so hopeful and cool and friendly. She made me laugh during a time of crisis while making the setup of my checking account so simple. AND I get financial advice. The app rocks too. This place is huge with tons of parking and ATMs so I say YAY to it all. Debbie the GM is really nice and helpful as well.

  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client.^alex

• J

  John Delapino
  3

  They try there best but they only have one or 2 tellers open. They are trying to get rid of tellers in favor of online banking. The tellers are very polite

  Response from the owner

  Hi John. We appreciate you coming in and value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. We offer convenient alternatives for some transactions available at the financial center. Please let us know if you have questions about handling these items through Mobile Banking, ATM, or ATM with Teller assist. If you don’t have our mobile banking app, here’s how you can sign up: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. You may reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica.Thank you. ^susan

• J

  Jeff Smith
  1

  Second time I’ve been in this location. The line was practically out the door. They have one teller and two “managers” who could only do a small select number of functions. I’ve waited over 15 minutes each time. I don’t understand why two of the employees who just stand around can’t serve as a teller. I will never go back to this location

  Response from the owner

  Hi, Jeff. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending on the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• t

  tobias russell
  1

  Never enough tellers working. Be prepared to wait

  Response from the owner

  Hi Tobias. We are sorry that we did not meet your expectations and know that your time is valuable. We will share your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• R

  Ron McTighe
  1

  Never enough employees to help with everyday banking. Plenty of people with suites walking around. Terrible!!!!

  Response from the owner

  Hi, Ron. We'd like to know more. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• D

  David T
  1

  They dont answer the phone and they close arbitrarily without notice. Have driven up multiple times during normal business hours and find a closed sign taped on the door. UPDATED. A year later. What's your excuse now? BOA closes all it's downtown Delray branches but this one and can't put one more teller behind the counter of the one remaining bank location? There were 30 people waiting in line at this place this morning at 10:30 am on a Wednesday morning. Absolutely unconscionable.

  Response from the owner

  Hello David. We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. ^mark

• B

  Brit Sa
  1

  Trust me if u bank with Bank of America do not come to this location please, save yourself from wasting your entire day. Go to any other location anyone! Not this one

  Response from the owner

  Hi, Brit. We'd like to know more about your experience. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• J

  Jason D
  1

  terrible bla bla service, they don't follow the state of Florida rules, they follow their own.

  Response from the owner

  Thanks for sharing this feedback about your experience. Bank of America would like the opportunity to discuss your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• N

  Nick Calabro
  1

  Always understaffed, long lines and terrible service. No extended hours on Friday as well

  Response from the owner

  I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^tiffany