Bank of America (with Drive-thru ATM) Hempstead Tpke, Elmont

Bank of America (with Drive-thru ATM) Reviews

• A

  Ali Gujjar
  1

  Now Always busy I don't know why they're not hiring more stuff it's 11 people in the line always takes 45 minute to one hour to make transaction only one person working on the counter very poor management this location. I'm leaving in this neighborhood More than 10 years use to okay not bad like this. I hope they hire more stuff.

  Response from the owner

  Hi Qasim, we're very sorry to hear that we didn't meet your expectations during your visit. We appreciate you sharing this feedback with us as we'll be sure to provide this to our leadership for that location. If you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

• m

  marwan Sas
  1

  Worst bank ever. Unprofessional, short staffed, long waits, not knowledge of what they doing. Will always certainly screw your day over and make everything you trying to do complicated. Would spend 40 min with a customer setting up mobile app account which can be done individually, and will have no idea on what do for things that matter. Manger has no idea what she is doing. Go to a different branch or change BOA in general.

  Response from the owner

  Hi Marwan. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• M

  Mohammad Mahmud
  1

  Worst branch ever. Avoid this branch at any cost. Very unprofessional and less staff. Won’t visit again. Need to change the manager because manager can’t manage the branch. Total disaster.

  Response from the owner

  Hi, Mohammad. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• A

  Aneeqa and Alveera
  1

  Worse service and rude staff need to work on time appt they gave people . Spending hours one person doesn’t make any sense I don’t want to give 1 star

  Response from the owner

  Hi. We apologize for any inconvenience during this difficult time. We remain open to serve our clients while implementing changes such as limited hours and staff. Please visit https://t.co/41WYUmHvxx for updated information regarding your local financial center. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• S

  Samreen Umar
  1

  This bank doesn't even deserve one star worst customer service 13 people waiting on line and only one teller while other employees are roaming around

  Response from the owner

  Hi Samreen. We are sorry that we did not meet your expectations and know that your time is valuable. We will share your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• R

  Rich V
  1

  Always 1 teller to help with transactions, so you can imagine the wait time. ATM always broken

  Response from the owner

  Hello Rich. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• H

  Honey Blonde corner
  1

  Why is Bank of America customer service so slow mentally you’re talking to them and like they cannot comprehend what is going on with this bank and the people you’re hiring and there’s always a line here

  Response from the owner

  Hi. We're disappointed to read this and would like to know more about your experience. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• D

  Dave Lawrence
  1

  This place is absolutely trash after Simmi left. The only person who genuinely cared about clients. Line is absolutely long, and customer service is severely degraded.

  Response from the owner

  Hi Dave, We are disappointed to hear this and would like to know more. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^Annette

• C

  Cathy Francavilla
  1

  Always crowded never enough staff. Usually in the elmont branch 45 to minutes to an hour for 1 simple transaction. customer service is a horrible. There are no sign in sheets and no organization they randomly choose who they want to serve first. Waiting 15 minutes for customer service people walked in and customer service rep took them first. When I told her we were here first she told me I think these people have an appointment. She turns to them and says don't you have an appointment? Of course their response was yes. Yet she never asked them their name or check an appointment book. Then I over hear them thank her for taking them first so they didn't have a long wait.

• S

  Stephanie E.
  1

  The security guard, while really nice, vents to customers waiting outside that wearing masks doesn't do anything and doesn't wear it properly or socially distance. I will never come back here, it's disturbing. I'll travel to the Lynbrook or laurelton branch next time.

  Response from the owner

  Stephanie, it's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael