Bank of America (with Drive-thru ATM) Foothill Blvd, Sylmar

Bank of America (with Drive-thru ATM) Reviews

• M

  Mel Sims
  1

  This ha to be the slowest bank in the valley. They have 9 windows but they usually only have 1 teller. If they have 2, consider yourself lucky. The line is always crazy long. Expect to spend no less than 30 mins waiting to do a 30 second transaction. Just ridiculous.

  Response from the owner

  Hi Mel. We apologize for any inconvenience during this difficult time. We remain open to serve our clients while implementing changes such as limited hours and staff. Please visit https://t.co/41WYUmHvxx for updated information regarding your local financial center. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• S

  Sindis Reyes
  1

  Verry verry bad custemer service they have only one teller and is like 5 financial service i and i ask some one if they have some more teller but hi say no thas the is verry verry bad service i never cameback again to this band😡

  Response from the owner

  Hi Sindis. We are sorry that we did not meet your expectations and know that your time is valuable. We will share your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• F

  Fred Gabriel
  1

  They close early and do not update the hours service is terrible they thought I was robbing my own account after I put in everything right

  Response from the owner

  Hi Fred. We'd like to hear more about your experience so we can improve. Please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. Please message your name, ZIP code, phone number, and best time to contact you. Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. ^tasha

• C

  Cyrus J Haro B
  5

  The day before Thanksgiving and with limited staff that B of A only provides, the employees really did there best to take care of the customers to get them threw the line, I asked for thank Bank managers card so I could Thank her here for a great job done, so Thank You Kat for working so hard with limited employees to get use threw the lines as fast as possible.

  Response from the owner

  Hi Cyrus, thanks so much for taking the time to share this feedback with us. We greatly appreciate you letting us know how seamless your experience was during your recent visit. We look forward to continuously providing you with the exceptional service you deserve and thank you for being one of our valued Bank of America clients! ^matt

• C

  Cello Dias
  1

  Probably one of the worst branches I’ve visited in a long time.. there’s always huge lines and only one or two cashiers open.. ridiculous!!

  Response from the owner

  We appreciate you coming in. You may be able to save time by using an ATM or by using our online banking or mobile app. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• S

  Sean Park
  1

  It's not my neighborhood, I'm just passing by and needed to stop by the bank. I'm actually writing this review whole waiting. This bank has about 13 teller windows only 2 are open now, with 16 people waiting in line. Absolutely no action by the manager or the other employees, not even a greeting when you first come in and even the security guard is cranky because of the hot weather outside. My local BOA is more up to the standard and I feel sorry for people that needs to use this location on their daily basis.

• a

  angel s.
  1

  Long lines always closes early and last time I used atm all my money was taken from my account...they took over 1600 and that was one last places I used my card and I remeber my card didn't go in easily and I'm guessing that was a card reader!

  Response from the owner

  Hello, Angel. Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^guillermo

• B

  Barbara Pinkston
  5

  Modern facility staffed with professional and friendly staff. The new accounts manager's title is Relationship Manager, I was dealt with quickly, all my questions answered, and left feeling I found the perfect banking home.

• S

  Security Camera Installation
  2

  As good customers at BofA, we initiated our request for PPP with Ban of America, since we have been with them for over 7 years. We completed everything completely and after chasing them down for status, no one would respond. They reviewed our application and made a mistake by not reviewing the contents of our submission, I noted that to them and they NEVER acknowledged the mistake. After waiting for over a month and to attemp to keep our business afloat, depending on funds to keep our employees on the payroll, we finally got frustrated at Bank of Americas lack of attention and organization. I researched on google that they were getting sued for lack of applications beging processed. We could NOT AFFORD to keep waiting for their lack of manpower and attention to detail. WE WOULD BE OUT OF BUSINESS IF WE WAITED FOR BANK OF AMERICA. On the other hand, I saw that they were overwhelmed so I understand. The hero's were a SMALL TINY BANK called Bluevine.com got it done and approved. We are still with Bank of America. Cant live with them, can't live without them, too many years banking here ( was pretty upset). Im past it now....

  Response from the owner

  We are sorry that we did not meet your expectations and thank you for sharing this feedback about your experience. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• P

  Pithias Silva
  3

  I been coming here for many years, this was always my preferred location, their service was beyond great but over the years watching some of the employees be here for too long they started to lose their friendly professional touch. There are less smiles and less eagerness to help, whatever happened here I hope it gets better, this was once a 5 star rated place in my opinion, they are helpful to a certain extent but I can't trust my money being at a branch/bank who's loosing their touch with people, it's why I decided to switch banks.