Bank of America (with Drive-thru ATM) E Pav Way, Prescott Valley

Bank of America (with Drive-thru ATM) Reviews

• C

  Chris Boone
  1

  FIY Called for three days with no answer. Drove over from cottonwood to this location (1hr drive) to talk to get a bank statement No one could see me and was told to make an appt to come back another day. So if coming to this location to do anything but cash a check you will need to first show up to make an appt because no one answers the phone, and hen come back another day for the appt.

  Response from the owner

  Hello Chris. We're disappointed to hear that your experience wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• S

  Stacey Frank
  1

  You can not talk to anyone on the phone. Terrible that they cannot even answer the phone. Stay away, go to a Credit Union, I will as soon as i'm able...

  Response from the owner

  Hi, Stacey. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jahel

• o

  olliver holliver
  1

  Carrying on a long dead tradition of banker’s hours, they close at 4 pm on Friday. Only came here because I can’t get through on the phone. Seriously, why does anyone bank at this dinosaur? Should just go extinct and save us all the hassle.

  Response from the owner

  We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.

• S

  Sammy TwoSocks
  1

  Closed temporarily with no explanation. It's been almost a week my folks have been trying to use this horrible place. So it could be longer the f'ing doors are shut!! They probably couldn't find people who can count anymore! Hmmm, the next closest branch is 9 miles away. My parents have BoA and they're elderly, don't want to change. I left BoA when I got a real job decades ago. They should change the name to B of Awful!!

  Response from the owner

  Hi Sammy. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. We offer convenient alternatives for some transactions available at the financial center. Please let us know if you have questions about handling these items through Mobile Banking, ATM, or ATM with Teller assist.If you don’t have our mobile banking app, here’s how you can sign up: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/.^susan

• S

  Steven Westerfield
  1

  Probably one of the worst bank of america I've been to.there always closed if they are open there's always one person taking someone while one person walks around asking people what they need.well we need someone to work the other window stop walking around in work the other window so there's not 15 people waiting 20 mins.in there always saying there under staff under staff.you have one person in the back doing god knows what.you have some yahoo walking around asking people stuff.im starting to think they suck at there job.if I could I would give this place a 0 stars.this places sucks

  Response from the owner

  Hi Steven. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

• M

  M M
  1

  Elderly people should not bank here. Be very careful. I believe elderly people are taken advantage of.There is a bank manager there that takes advantage of elderly people.

  Response from the owner

  Hi, M M. I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^Joseph

• T

  Toby Jahns
  3

  This bank is not good it could have notified it customers by posting something on the front dooea of why it's closed if not open soon I will be pulling all my business from them they also need more tellers

  Response from the owner

  Hi Toby. We apologize for any inconvenience. We’d like to keep you as a client.. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. ^susan

• R

  Richard Rees
  1

  Bank of America might be good for business but personal checking is horrible. Take your money elsewhere.

  Response from the owner

  Hi Richard. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• J

  J
  1

  I would give it negative stars for horrible service. They have had me come back several times and keep telling me different things in regards to paperwork. Every time I do what one person says it changes. They not only are wasting my time but the other people involved. Worst bank ever. I wish I didn’t have to deal with them. Glad they are not my bank.

• d

  dawn fleming
  2

  Most of the time there is only one teller working. The other one is doing something else. My last visit was horrible. I was in the front of the line and waited 20 minutes while the teller rolled her customer's 50 cent collection for her. They chatted while she rolled the coins and acted like there was no one else in line waiting. I should have been in and out quickly, but this is never the case at the branch.