Bank of America (with Drive-thru ATM) S Tryon St, Charlotte

Bank of America (with Drive-thru ATM) Reviews

• S

  Sach Mokar
  1

  Never had that awful banking experience like at this BOA branch. 1. Bank has no drive-through window. The old one was sealed with plaster. 2. Shortage of parking even after they squeezed each parking place 3. It was only one teller at 4 available windows at 11:00 Saturday. 4. Each person at 20 people line lost 30-50 min here. 5. After loosing my 40 min. was asked to pay $8 for cashing $100 BOA check. Bottom line - do not visit this place. It will save your money, time, and health.

  Response from the owner

  Hi Sach, we're very sorry to hear of that we didn't meet your expectations during your visit. We appreciate you sharing this feedback with us as we'll be sure to provide this to our leadership for that location. If you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

• J

  Jeff Boone
  1

  Half the locations in the area are closed and the open locations have 1 teller. Multiple other “employees” in the branch (9 at the location in Steele Creek) and no care about the long lines. The branch manager should be on a teller station at times like this. But, of course, that’s below them.

  Response from the owner

  Hi, Jeff. Hi. We apologize for any inconvenience. We’ll certainly be sharing your feedback with our leadership team. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/ . ^alma

• J

  Jacqueline Telljohann
  4

  This is probably the nicest Bank of America I've ever been to (not that I've been to many). It was extremely modern inside. We came to get something notarized, but unfortunately weren't able to. They told us we would need a notary that could do it as an attachment, which they couldn't. Luckily UPS was right across the parking lot and was able to do it for us (but we had to pay there). We had an appointment, but it was still very slow. We were there for at least 15 minutes just to be told they couldn't do anything. Pro-tip: you can use their services even if you only have a credit card with them.

• A

  Anonymous Dasher
  1

  This used to be my favorite Bank of America drive thru ATM in the area now its become my least favorite. Usually businesses invest into their services and assets but this location got rid of their other ATMs rather than adding more. How am I supposed to trust this bank with my money when they can't even improve themselves

  Response from the owner

  Hi. We value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph

• E

  ERIC YATES
  1

  Staff is incompetent. I have had a account for years, I’ll be changing banks soon. Worst bank experience I’ve ever had.

  Response from the owner

  Hi Eric. Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^susan

• L

  Leah Holcomb
  1

  Very disappointed. Arrived at the bank a little more than 20 minutes before closing and the associate told us that was not enough time to open a simple account for my daughter. I was already on the fence about leaving bank of america due to them illegally breaking their privacy policy recently and now I know that Bank of America clearly is not the bank for my family. I will be moving my savings, checking, and other accounts out of bank of america and I will also be opening an account for my daughter and for my son as well elsewhere. Banks are something that are used for generations but we will be taking our multiple accounts and multiple generations elsewhere.

  Response from the owner

  Hello Leah. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^susan

• S

  Susan Beam-Gilleland
  5

  I went there today for services I could do online, but prefer to do in person at the bank.....Everyone was really nice and I was able to get in and out without an appointment...very quickly. From Ryan(sorry,don't have his last name) who greeted me and took my information to get me to see someone to Derick Pitaksit who talked with me and helped me with my concerns it was a great experience. Ryan had said I might have to wait 30 minutes since I didn't have an appointment, but I had brought a book, I think I read for about 6 minutes and they took me back...Very nice professional service...Highly recommend.

  Response from the owner

  Hello Susan, Thank you for being a valued Bank of America customer. We appreciate your patience and are happy to hear that your recent financial center experience was seamless. Thanks for letting us know how helpful Ryan and Derick were during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^phil

• E

  Emily McCoy
  5

  I do not understand the negative reviews on this BOA location. I am new to the area and came in without an appointment to cash a large check. Amanda was quick to help us with no issues. During our meeting, she even discussed with me another banking option she thought I should look into with them. She quickly scheduled an appointment for the next day and we came in the next day to open a BOA credit line. I have a few other things I need taken care of due to the out of state move and I already know I’ll be returning to this location. It’s clean, the staff are attentive and kind and I have had no problems. Thanks to Amanda and the rest of the boa staff.

• D

  Dzung Tran
  1

  I make an appointment in two days ahead, and I show up 30 minute before the appointment time, and I’ve been waiting for 40 minutes, and then they say they have no time to help me. What kind of a business like Bank of America? I recommend WELLS FARGO.

  Response from the owner

  Hi, Dzung. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^izzy

• m

  madhu sudhan
  1

  Horrible experience.. they just had 1 employee taking care of customers.. i had to stand 30 min in the line just to get 200$ cash.. why?? Just why??? Trying to save some change by not hiring extra guy??? Ridiculous..

  Response from the owner

  Hi Madhu. We know your time is valuable and apologize for the extended wait time. We’ll certainly be sharing your feedback with our leadership team, as we’re always looking for ways to improve our clients’ experience. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty