Bank of America (with Drive-thru ATM) Town And Country Blvd, Houston

Bank of America (with Drive-thru ATM) Reviews

• M

  Matt Johns
  1

  I pay for goods and or services: this is the most basic building block of economics. One of the services that I pay for is to have my check cashed. There are 5 or 6 people in offices and the Teller lines have been unavailable for 2 days. Their solution is for me to make THEIR life easier and deposit it in the ATM. Which of course can take up to 2 business days to be available.

  Response from the owner

  Hi, Matt. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• E

  Erica Sinner
  1

  This is the second time in a month that this place doesn’t open on time (should open at 9 and it’s almost 9:30). I don’t know who’s running this but they need to be fired! And the horrible part is that it’s busy too so clearly something needs to be done to fix the situation.

  Response from the owner

  Hi Erica. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. Thank you. ^susan

• T

  Travis Davis
  1

  They do not care about their customers. They have 1 teller on duty at all times unless its lunch time and then while the teller is on break they shut down the teller desk. There are several other employees in the bank but they will not help you with normal banking needs like depositing a check, withdrawing money or a cashiers check. The wait is backed up longer than a ride at Disney World. You will wait at least 30 minutes every time you walk into that place. Just don't do it. Probably best to not bank with BoA. They don't seem to care about this issue so it must be happening at other branches also.

  Response from the owner

  Hi, Travis. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• A

  Arash Mohammadi
  1

  Slow pace with one teller. Second teller joined but line wasn't moving as fast. This branch of BoA was my very first bank and I've been going out of my way to go there and be loyal, but this was my last visit.

  Response from the owner

  Hi, Arash. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• E

  Erika Brown
  1

  Theres only one teller everytime I go, and I was deposing my tips from bartending and the teller was trying to tell me she couldnt do it because it takes too long and to go to a different location. or use the atm. for about $600 in tips. and she was rude as hell.

  Response from the owner

  We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^tiffany

• T

  Trulyy Trishh
  2

  the service is very slow due to only one teller working the full day. plus the teller is slower at the transactions which causes a line wrap around the building. unless you have time to wait at least 30 minutes for service, go somewhere else.

  Response from the owner

  Hi Truly. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^susan

• s

  sean albrow
  1

  Worst experience ever in banking. I was a potential new account inquiry. I was gonna cash a insurance claim check. They have horrible service. I waited 25 min for service only to be told that my check was unable to verify, which the check was drawn from Bank of America. Vicky Carey is a woman that SHOULD NOT be in management. She couldn't explain to me as being customer why she or her teller couldn't assist me with the service I needed. One of the main reasons I would never open a account with Bank of America. I left feeling very offended and violated.

• J

  J-M F
  1

  At location because the last weekend before Christmas, the Bank of America at HEB and Bunker Hill/I-10 lost the IT systems. Then today called about a check, 27 minute wait, passed to check dept. - it hung up on me.

  Response from the owner

  Hello. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. Thank you. ^susan

• m

  miss kay
  1

  This branch is a mess. They act weird when you are cashing a check. I will never go back. This happened all three times i have been there within the 3 yrs time frame. One of them started figuring out and kept cool after i was hard on them with their dumb questions.

• O

  Orsito
  1

  This bank is so slow, no many tellers, and customer service is terrible. I would have thought because of the location of this bank, the service will be outstanding.

  Response from the owner

  Hi Orsito. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan