Bank of America (with Drive-thru ATM) S York St, Elmhurst

Bank of America (with Drive-thru ATM) Reviews

• T

  Tom Wozny
  1

  Backup bankers to those in charge of dealing with estate/trust matters have no idea what they’re doing. Previously had no issues getting bank statements for deceased family member’s accounts, manager now on vacation and they will not provide additional statements. Death certificate, Letter of Office and my DL, in addition to same last name, are not good enough to get a bank statement if they don’t know what they’re doing. Those credentials are enough for IRAs, the state of IL and previously Bank of America IF you get the right person that knows what they’re doing. Train your people properly, all they know is to “look in their system “. UPDATE: Welcome back Maureen, you’re the best! Maureen was able to provide me with what I needed, the right people make all the difference!!

  Response from the owner

  Hello Tom. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• T

  Tsweet Smith
  1

  The tellers have a really bad attitude problem. I don’t understand why people work in customer service.

  Response from the owner

  Hi Tsweet. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin

• M

  Marcus Nevins
  1

  I have to rate it 1 star for how unprofessional and disrespectful their Banker was. This woman was literally cursing and not being respectful at all. I don't remember her name but she was a slim African American woman. I was later helped by the assistant branch manager and she did a phenomenal job assisting me. If it wasn't for her cleaning up the situation I probably would go out my way to another branch after the the service I initially recieved.

• L

  Lisa Guarino
  2

  I didnt see any signs saying as of july 10 they no longer will have a drive threw teller. I used the night deposit..i asked if they process pmts usimg yesterdays date..Most facilitits do. They dont. I was on hold for 7 min. The branch manager said she would take care of it so my pmts wouldnt be late. I hope so..

• S

  Sabrina Misra
  1

  Slow, sloppy and unprofessional. I'm ready to close my accounts with Bank of America. They have terrible customer service, long wait times and this location doesn't answer the phone when you call.

• J

  Jazmin Saenz
  5

  Great service from Adriana! She took care of a problem I had at a different location. She made sure to follow up until the issue was resolved.

• s

  savas lichounas
  5

  Not a cherrie picked comment these people are great more than worth of 5 stars.

• D

  David Wong
  1

  Some borderline criminal behavior happeneg here on behalf of the 3rd floor business department