BMO Harris Bank S York Rd, Elmhurst

BMO Harris Bank Reviews

• C

  Cameron Gley
  1

  I was asking about their process for applying for credit cards and the girl who tried to help me (name started with a V) stated that it was my problem and that applying for the card is just on me. The manager came over and recommended I switch to 5th/3rd bank or go to Macy’s or Best Buy to get a credit card. I really could not believe the dude told me to use another bank and that the girl could be so rude to a stranger. I’m feeling like a Karen right now but they both showed a lack of respect that is critical for customer service.

  Response from the owner

  Hi, Cameron. Thank you for taking the time to bring this to our attention. We apologize for this experience as this is not how we want our customers to feel about our services. Please email us at [email protected] with your full name and phone number, and we’ll reach out to you to discuss the matter further. Thank you, BMO Digital Care Team

• E

  Elizabeth Rose
  5

  Today came into my local branch & just like always they are quick to greet me and super helpful. The bankers explain things when you have questions on your account. I appreciate how they have 2 ATM lanes. It is a nice easy drive up and out when you need to access your account.

  Response from the owner

  We are pleased to hear that you had a great experience, Elizabeth! Thanks for taking the time to share your experience and for being a part of the BMO community. We will be sure to share your feedback with our team from the Elmhurst branch. Thank you, BMO Digital Care Team

• F

  F OWENS
  1

  Very inconsiderate and apathetic. My mom literally just passed & I call to inquire about her accounts. Brian rushed me off the phone, there was no “sorry for your loss”, & as much money as my mom has there plus her tenure as a customer you think they’d have a little more respect! I would never bank with such people EVER! I could imagine how cold they’d be during circumstances that aren’t tragic.

  Response from the owner

  Hello there. Thank you for taking the time to bring this to our attention. I'm sorry for your loss, and sincerely apologize for this recent experience. Please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team

• S

  Shane O
  1

  Literally the rudest customer service i have ever experienced. I've banked with bmo for a very long time and have always been treated with kindness and respect. I showed no hostility and was immediately met with a nasty attitude from the older woman in the front. Normally i visit the center in villa park off of roosevelt but i came here for convience. Boy was that a mistake. Thanks to this treatment i am looking into other banks and will be urging my entire family to do the same. I have stuck with this bank for years, even defending them in some cases and am disgusted with the service i have recieved.

  Response from the owner

  Hi Shyanne, thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our branch, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team

• C

  Chris Mlejnek
  1

  Horrible customer service not willing to help with issues over the phone. Overdrafted my account first time even. Although didn’t have over draft protection I put money in same day to get out of the negative. Then the day after that they hit me with another overdraft even though I was positive and all the woman kept saying was sorry as she kept talking herself into a corner. Rip offs bank elsewhere!!!

• f

  fayyaz khanani
  1

  The only bank with only one banker available. Apparently the second banker would keep working behind the counter among 4/5 other workers and ignore you. My experience here at this branch has never been great. Hope they realize and improve their customer service.

  Response from the owner

  Hi, Fayyaz. We’re sorry to learn of the wait time you’ve recently experienced at our branch. We will forward this feedback over to the branch manager to ensure that we are meeting the needs of our customers. Thank you for taking the time to bring this to our attention. Have a great day, BMO Digital Care Team

• M

  Murnia Niati
  5

  Nice people they served me with very pation.thanks

  Response from the owner

  Thank you for providing your feedback! We are pleased to hear that you had a great experience, Murnia. We appreciate you being a part of the BMO community! Thank you, BMO Digital Care Team

• A

  Angela G.
  5

  My experience here it's always good!!

• m

  mitch martin
  5

  Maricela was helpful and didn’t waste any of my time.

  Response from the owner

  Thanks for letting us know that you had a great experience, Mitch, and for being a part of the BMO community! Thank you, BMO Digital Care Team