Bank of America (with Drive-thru ATM) Beacon St, Framingham

Bank of America (with Drive-thru ATM) Reviews

• A

  Arthur Clay
  4

  I've been going to this bank branch in Framingham for 15 years. Overall, very good. The staff, especially Antonio and Maria, know me by name and are always kind and helpful. The tellers are also nice. Alan is a great guy. However, I have to remove one star for a few reasons. First, the often insane lines which are totally unpredictable. Sometimes nobody is there and other times you're waiting outside in the freezng cold due to covid occupancy restrictions. Second, there are two entrances and one recently was blocked off, so it makes parking and walking around the building annoying and unsafe due to the drive thru ATM. And third, scheduling an appointment to see someone for non-routine matters is often inconvenient since they can be booked out for weeks. I should finish on a positive note and mention that the staff, including several tellers, is multilingual (English, Spanish, and Portuguese).

  Response from the owner

  Thank you for being a valued Bank of America customer. We appreciate you taking the time to let us know about your experience.^alex

• J

  Jerry MacDonald
  1

  Incredibly long wait, only one teller and she has been with the same customer for 20 minutes. There are 5 people in line and nobody has even tried to help us. Managers walk back and forth pretending they have other things to do while he line just gets longer and longer. Unacceptable

  Response from the owner

  Hi Jerry. We appreciate your patience and coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. ^jazmin

• H

  HydBadBoy 90
  1

  Doesn’t matter if it’s the drive-thru or financial center ATM, most of them are out of service AND not just this location. They say ATM out of service and try mobile app (yeah sure only if my iPhone could spit some cash, I would have always) My advice is to locate about half a dozen as they are everywhere only to charge you fees all the time and surely there’s 1 when you check out the current activity and so try your luck, 1 junk sheet metal is probably not rusted out.

  Response from the owner

  Hi. We truly apologize for the inconvenience this has caused. We’ll certainly be sharing your feedback with our leadership team. If you’d like to visit an alternative financial center/ATM, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Let us know if you need further assistance, by reaching out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• a

  alice pisani
  1

  Bank of America has changed a lot in past few years in a very negative way no matter what you need to do there or on line if you know how to use internet stuff like that …if you go in nobody wants to help you which is there job they act like your nothing it’s all a joke

  Response from the owner

  Hi Alice, we're very sorry to hear that we didn't meet your expectations during your visit. We appreciate you sharing this feedback with us as we'll be sure to provide this to our leadership for that location. If you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

• J

  Jeffrey Crown
  2

  I just needed a notary for one signature on one piece of paper. Couldn’t get an appointment scheduled online they said that you had to come in to make your appointment. Went into this branch and waited for almost 10 minutes for the manager to come to his station and then he told me that I couldn’t make an appointment to see the notary through his branch because the notary was at a different branch. I don’t know why I keep an account at Bank of America but I do like their logo.

• S

  Santi Aguirre
  1

  Bad business, if you are not an account holder you have to buy a money order in another store to make deposits to third parties.

  Response from the owner

  Hi Santi, To help manage risk, we no longer accept third party cash deposits to consumer accounts. Checks are still accepted. You must be an account owner or authorized user on the account to make a cash deposit. ^Annette

• J

  James Dean
  3

  I had one of the managers lie to get me out of his office on a matter that was important to me. I bank with Bank of America but I wish I didn’t. Make better choices if you are able...

• F

  Fabiano Moraes
  1

  Long waiting time and appointment needed for any customer service need

  Response from the owner

  Hello Fabiano. I'm sorry your experience with our financial center team wasn't what you expected. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• B

  Bo
  5

  The bank clerk gentleman to the most right in this BOA is very helpful , warm, and efficient! Thank you!

  Response from the owner

  Hi Bo. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^susan

• D

  Daena Winston
  1

  Worst bank ever. Idk why anyone still uses them. Put your money in a credit union.