Bank of America (with Drive-thru ATM) E La Habra Blvd, La Habra

Bank of America (with Drive-thru ATM) Reviews

• J

  Jeremy Gonzales
  1

  This location is terrible. They used to be decent before the pandemic, but since changed their hours making it more difficult to do anything around work schedules. Also, they usually only have a single teller making the wait really long. This wouldn't be as much of an issue, but Bank of America got rid of it's instant cash and transaction through the ATM tend to be long in my experience... Even if your check is produced by BOA. In my experience it seems as if the majority of people in line are cashing checks. BOA needs to find a solution either bring back instant funds up to a certain limit or hire some more tellers. BOA has become a joke when it used to be one of the most reliable banks.

  Response from the owner

  Hello Jeremy. We apologize for any inconvenience. Hours in some financial centers have been adjusted on a case-by-case basis, based on many factors. Here is a link that can help you quickly find our locations and hours: https://locators.bankofamerica.com/. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• D

  Danny Hemphill
  2

  Been a B of A customer for 47 years here in La Habra. I can see this branch possibly closing its doors as there are very employees to handle the volume of customers. It’s sad honestly. It’s really POOR MANAGEMENT . U make an appt to resolve a problem and get there and the bank is closed.

  Response from the owner

  Hi Danny. We are sorry that we did not meet your expectations and know that your time is valuable. We will share your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• R

  Ronald Whittemore
  5

  I went to the La Habra B of A branch today to transfer money from one of our church's CD's to the checking account. Service was excellent! Reps Monica and Fernando were knowledgeable, courteous, and helpful! My thanks to them...great job! They are great B of A employees!

  Response from the owner

  Hi Ronald. Thanks for letting us know how helpful Monica and Fernando were during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. have a wonderful day and stay safe. ^susan

• p

  poppy hathaway
  1

  This is the worst bank I have ever been to. Every time I've gone, I see over 30 people lining up and there's only 1 teller. This is beyond ridiculous and I'm convinced everyone who works at this branch are idiots. I see so many complains and yet these people don't do anything about it. You all should be ashamed. I genuinely wonder how this banks still operates. Switched banks, and never looked back. Absolutely horrible customer service and no regard for their customer's valuable time.

  Response from the owner

  Hi Poppy, We're sorry you were disappointed. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ ^sam

• H

  Hyung (SKY 007)
  5

  This branch is some staff support to customers request. I got 100% perfect satisfy.

  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client.^alex

• X

  X Z0Y
  1

  I will be filling a complaint with the BBB , who ever is running the bank is doing a terrible job also I had a teller try and steal 1,000 dollars from my mother, teller told her the same old story of you need a bank account to get your money etc. , my mother wanted 3k in cash but teller said she could only do 2k , the receipt said 3k like seriously? Before she left she got everything sorted. Dont trust this location and always double check before leaving the teller they're really sketchy.

  Response from the owner

  Hi. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• S

  Stephanie Estrada
  1

  There’s a reason why this location has terrible reviews. There is a long line to see a teller and they one have 1 teller open. There is no one checking in with guest as they arrive. The customer service here truly is lacking at this location unless you are going through the drive through I would say find another location & save yourself the time & hassle.

  Response from the owner

  Hello, Stephanie. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^guillermo

• S

  Steven Hernandez
  5

  I walked into my local Bank of America today unsure of who to speak to about opening a new checkings and savings account. I was greeted by an employee named Frank. He listened to what I needed and promptly showed me all the options that were available. Opening the account was very swift and hastle free. All other employees had a smile on their face and were very pleasant. Something that is desired in these times we are living in. Keep it up BOA La Habra. Thank you for your help today.

  Response from the owner

  Hi, Steven. Thanks for letting us know how helpful Frank was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^joseph

• M

  Mariano Chang
  1

  Wow! Only one teller when there are like 13 people waiting in line. Should have gone to Chase instead!!

  Response from the owner

  Hi Mariano, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• T

  Traveling Tourists
  1

  They never have any tellers. That’s sad 😞

  Response from the owner

  Hi. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma