Bank of America (with Drive-thru ATM) E Market St, Leesburg

Bank of America (with Drive-thru ATM) Reviews

• 양

  양주영
  1

  It was the worst experience since the bank transaction. She was very unkind and there were more restrictions than necessary to find my money. I couldn't withdraw my money even after checking all the circumstances.

  Response from the owner

  Hello. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• J

  Judith Hernandez
  1

  Worst customer service experience, I have a facial paralices and it's hard to talk like that and the guy that help me had a bad attitude and laugh, never had an issue, I'm so disappointed 😔😔

  Response from the owner

  I'm sorry to hear about your experience. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• J

  Jen M
  1

  Went there on 12/02/2021 and Jennifer the mortgage advisor has no clue as to what is happening around her. She seems like she does not want to work and doesn’t care to assist you with getting other departments involved so you can get the max help possible. I will start banking somewhere else. Terrible customer service, these people don’t know what customer service is.

  Response from the owner

  We are sorry that we did not meet your expectations. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• C

  Cristtian Aguilar
  5

  Amazing service! David Xue the manager was very helpful and super accommodating, the whole banking experience was smooth and easy. He was training the executive in charge of collecting my information and opening my account.

  Response from the owner

  Thanks for letting us know how helpful David was during your financial center visit. We’re glad to hear the process went smoothly. Thanks for taking the time to let us know. ^jan

• H

  HNO MARVIN ESCOBAR
  1

  I hate this bank manager always wants you to deposit and not cash checks even if the check is from bank of america. When to another location and they cash it for me. Service has always been bad here . No leadership in this bank. Waitime to to talk to a bankers is ridiculous. I

  Response from the owner

  Hi Marvin. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• I

  Ichwan Raden Mas
  4

  This is my first time dive browsing Bank of America Leesburg. Your website information is good and easy to understand. I'm from Bandung, Indonesia want to know if there is Bank Auditor named Mrs. Shakendra Monique Lewis. I got her email with vital message in respect to my fund here and I've sent my reply email but she has not yet get back to me. Could you please notify her about my reply email. I don't have her mobile phone number. Thank you.

  Response from the owner

  Hello Ichwan. Thank you for choosing Bank of America for your financial needs. I would not consider this as authentic. I would recommend not clicking on any links, texts, or reply to any emails or voice messages. It looks like a phishing attempt. We work hard to ensure that any “Bank of America” content you’re receiving is really from Bank of America. We’ll never ask you to send us personal information (like Social Security number or ATM PIN) over text or email. If you do receive a request like this, please forward it to us at [email protected]. If you need assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^susan

• M

  M A Khan
  5

  Went to the leesburg Branch for a notary service and had some questions about a possible business account. Was amazed by an exceptional service provided by the staff, especially Jeffery Austinson who was extremely professional and assisted with the notary and all my questions. Really happy to see that Bank of America provides great support to its clients. Thank you for a wonderful experience

  Response from the owner

  Hi M. A. Thanks for letting us know how helpful Jeffery was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^susan

• R

  Reeha Sidhu
  5

  It was great experience and Jeffery Austinson the Vice President of the bank made it very easy for my dad and mom to add the name . He was very friendly and understanding. Definitely we need people like him . Thank you so much .

  Response from the owner

  Hi Reeha. Thanks for letting us know how helpful Jeffrey was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^susan

• H

  Hayley Storey
  1

  I went to make a deposit around lunchtime and there was ONE teller. I counted at least three other employees in addition to the teller, but I guess handling basic bank transactions was beneath them. I waited in line for over twenty minutes to still have two people in front of me. The manager approached me while I was still in line and asked me if I was making a deposit. I said yes. He told me to use the ATM. I asked if it would impact funds availability, he said no that actually $300 would be made available immediately. Wrong. Nothing was available immediately. Same bull with all of these banks. None of the employees REALLY know what’s going on, nor do they really care. I plan on changing banks after this being my single “brick and mortar,” experience since opening my account.

• M

  Michael Helmke
  1

  Smile it would make the wait better. 4 people behind the counter only one helping customers. The a second decides that a few people in line is too many and starts to help. 7 employees within sight!! I know not everyone is a teller but damn. If the line was out the door it would have been way too long to wait. Also all 20’s seriously who wants a fat wad in there pocket. Still the worst bank company every location.