Bank of America (with Drive-thru ATM) W Lake Houston Pkwy, Kingwood

Bank of America (with Drive-thru ATM) Reviews

• W

  Wade Keller
  1

  I've had this bank for over 30 years, but this location sucks so bad I'm considering changing just so I never have to use it again. This place is the definition of rude and worthless. They make Walmart feel like you're at a friendly church gathering. Don't go (well, try not to go here EVER) if you're in a hurry, because you're virtually guaranteed to have one teller. If there's actually a second one, it's a certainty she'll close the window when it's your turn and there's a line. And then a worthless manager will walk by and shrug her shoulders and say that's all she has available right now. God forbid the manager try to help. Despite the hassles of changing banks, it will be worth it to avoid this pitiful location.

  Response from the owner

  Good morning Wade, we value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• J

  Joseph Abraham
  1

  45 minutes or m[re every time I go there! Only one teller 98%of the time. Ridiculous wait time, why have 5 windows 🪟? I'm going to have to make a change after 20 years...

  Response from the owner

  We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^tiffany

• K

  Katie Butler
  5

  Popped in quickly for a cashier's check and got excellent service! Everyone was friendly and very helpful.

  Response from the owner

  Hi Katie. We're happy to hear that your recent financial center experience was seamless. Thank you for the review and choosing Bank of America. ^ines

• R

  Rachael Nichols
  1

  No drive thru and they only ever have one teller. Ridiculous wait time.

  Response from the owner

  Hi Rachael. We are sorry that we did not meet your expectations and know that your time is valuable. We will share your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. Thank you. ^susan

• A

  A Advance Home Renovations
  1

  Very poor costumers service and ridiculous sistem to operate a client gave me a check from this bank and 7 days to to release the money that is sacks!!👎

  Response from the owner

  Hello. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^tasha

• J

  Judy baker
  1

  Worst branch and I’ve been banking with them since 2010. They don’t show respect, hardly ever staffed.

  Response from the owner

  Hi Judy. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• C

  Cecilio Rodriguez
  2

  The process at the teller is very slow. 12 people in line only one teller... poor management.

  Response from the owner

  Hello Cecilio. We are sorry that we did not meet your expectations and know that your time is valuable. We will certainly be sharing your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^mark

• j

  john nolan
  1

  Worst bank experience even. They close bank randomly. Don’t bother with this location.

  Response from the owner

  Hello John. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/ . Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• J

  Joel Rodriguez
  1

  This bank is horrible, particularly the lazy bank tellers Veronica Martinez. Horrible

  Response from the owner

  Hi Joel. WE are disappointed to hear this. and thank you for sharing feedback about your recent experience with Veronica. We'd like to connect with you to learn more about what happened. Please reach out to our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^susan

• W

  William Rodriguez
  1

  Very poorly operated and managed bank. Add to avoid list.

  Response from the owner

  Hello William. We'd like to know more. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark