Bank of America (with Drive-thru ATM) Main St, Waltham

Bank of America (with Drive-thru ATM) Reviews

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  Caleb Oien
  1

  No company has ever treated me as poorly as the employees at this Bank of America has. I brought all the documentation they asked for to change my name and jumped through the hoops to make an appointment. After two wasted trips nothing is changed. I wish I could say with certainty that it was merely incompetence, but I think it was homophobia. If it was only incompetence I wouldn’t have even bothered to leave a review. Regardless, the one star rating is well earned.

  Response from the owner

  I apologize for your experience and your feedback will be escalated. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan

• J

  Jessica Coolbaugh
  4

  The staff at this branch are professional and polite, although the BofA account itself leaves something to desired. I visited this location to close my account and had actually postponed closing it for almost a year since I dreaded having to deal with BofA again. I had tried closing my account on the phone but, after being on hold for a while, the associate had said that the transfer system was down for the week, which was frustrating and highly suspicious. Andres was efficient, professional, and friendly. He made my transaction a breeze.

  Response from the owner

  Thank you for the review about your recent experience with Bank of America. We appreciate you taking the time to let us know.

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  CH3BZ
  5

  My review is for Yuli Zhang who was able to work with us one-on-one and open up a custodial account for my daughter. Yuli explained the difference between the 529 Plan and Custodial account. I feel confident that Yuli’s expertise clarified my financial goals along with provided me guidance on how to purse them. I strongly recommend anyone in the Waltham area to schedule an appointment with Yuli and see if she can be of any assistance to your financial needs. Thank you Yuli for your time and dedication in all that you do at Bank of America / Merrill Lynch.

  Response from the owner

  Hi, thanks for letting us know how helpful Yuli Zhang was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^chris

• J

  Jonathan Aulet
  1

  This bank don't care about the clients it doesn't matter how long u been with them when I get a chance I'm canceling everything my accounts my credit card everything and transferring to another bank I'm done.

  Response from the owner

  Hi, Jonathan. We are sorry that we did not meet your expectations & we appreciate you taking the time to send your feedback as we’re always working to improve. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^izzy

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  Mark l
  1

  They do not care about you or your business! They will make you wait 45+ mins just to get to the one and only teller who is working.

  Response from the owner

  Hi, Mark. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending on the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

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  Mellio Phila
  1

  BOA makes it impossible to get to a real person on phone. bravo work for the team that designed the auto response system that reduced the labor hours needed to its minimum. just not so helpful for its clients.

  Response from the owner

  Hello FaQiang. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^rosie

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  Dr. Gail Hepburn
  5

  Hello..I just wanted to write a 5 star review for the great customer service that I received at this branch. Because of Covid ~~ my bank of america branch is closed so I had to come to this branch...Ajay was the customer service rep and he was excellent. Bank of America sent me a link to do a review on him (a few days ago)~~ but I was very busy the past few days so when I went on just now to do the review ...the link had expired and I wanted to make sure that he and this branch got the review that they deserved...Thanks a million once more !! Dr. Gail!!

  Response from the owner

  Thanks for letting us know how helpful Ajay was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well.

• S

  Scott Hibbard
  1

  I can't believe they double dip on check cashing. My client was so upset with them cause I have to charge him extra $10 for check cashing fee. When I explained it to him he pulled his money and went to village bank. So basically this bank is government issued (AKA) thieves!!!! Tell all I have and will continue to do so until at least 20 of my clients or they change their policies

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  Tupi Media Group
  1

  Bank of America is one of the most crooked corporations in the world! Not only they charge you $8 to cash any check for non account holders they also limits the maximum check cash amount to $4k ! They are essentially forcing people to open up an account with them so they can charge $16 maintenance fee while other Banks are not charging anything! Shame on you bank of America!

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  Kevin Parlee (ProbablyAFK)
  1

  Go to the branch on Moody st. This branch needs to learn their own policies. I tried to deposit cash to my buddy's account (he lives in CA), which an employee informed me that i couldn't because it wasn't mine. On Moody street the teller informed me that she just required my ID to do it. Very stupid policy to begin with corporate. I remember why i never banked here.