Bank of America (with Drive-thru ATM) Transit Rd, Williamsville

Bank of America (with Drive-thru ATM) Reviews

• B

  Benjamin Miller
  1

  She is great. The service provided by bank of American was atrocious. I waited for hours, couldn’t find in person help, and was charged overage fees. I was also offered a job there. I would never choose Bank of America. It’s not Kim’s fault. The bank might as well close. Some days it is. Old people have an especially hard time there. I pulled everything out and will never do business with BOA and will advise anyone who asked It’s terrible. I was offered $10 after i pulled all my money out. Seriously? That’s the bonus?? That is awful. I hope BOA can turn it around, but M&T looks to be doing well as dies Synchrony. I’ll leave the same google teview now too. So 🙁 I hate writing reviews like this. Unless they pay me I shall not change this review. I don’t care if they close because of it. 🤷🏻‍♂️

  Response from the owner

  We appreciate that you took the time to tell us this, even though we're disappointed to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica .^alex

• A

  Arianne J
  5

  Had a great experience with the bank a manager Ousman. He was very attentive and responsive to my needs and concerns. He was very patient and took time to understand what I was looking for. The staff at this location was also welcoming and kind. With all the other locations closing, this location was great! and would recommend others to come here.

  Response from the owner

  Thank you for being a valued Bank of America customer, Arianne. We appreciate the positive review about your experience.

• S

  Shannon Nia Figueroa
  5

  So thankful for the service I received during my visit today. My husband and I were seeking financial advisement and the bank manager, Mr. Dibba, was very helpful and gave us excellent advice. I left our consultation feeling confident and well-informed. Thank you for your patience and service!

  Response from the owner

  Excellent! Thanks for taking the time to let us know how helpful Mr. Dibba was during your visit and hope you’ll consider Bank of America for your future banking needs. ^jan

• A

  Annel Johnson
  5

  I love coming to this branch. The branch manager Ousman is always welcoming and patient with me and the other clients I saw him interacting with. He is a great guy and an asset to Bank of America. Keep up the good work you’ve been doing for the community.

  Response from the owner

  Hello Annel. Thanks for letting us know how helpful Ousman was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^mark

• N

  Noheli R
  5

  Visited this site a little while back to gather some information regarding opening a bank account. Spoke with the bank manager, Ousman who treated me very kindly. He did a great job answering all of my questions and was very attentive. Definitely will recommend this branch to others.

  Response from the owner

  Thanks for letting us know how helpful Ousman was during your financial center visit. We’re glad to hear about your great experience and hope you’ll consider Bank of America for your future banking needs. ^jan

• G

  Gouthaam Gajendran
  1

  This is the most pathetic BOA branch I’ve dealt with. The branch manager has absolutely no intentions of helping customers, we needed help with a debit card issue and he asked us to call their customer service number, we needed help getting a document notarized and he told us his notary needs to leave for lunch and we should have told him sooner. The guy cares more about his employees lunch breaks at 10.45 in the morning, what a joke. We’ve received much better service being preferred clients at other BOA branches. There’s absolutely NO benefits when you walk in to a BOA branch being a preferred client. It’s probably time to rethink BOA as a whole after this, our business accounts are at M&T and I can say for certain the service is MUCH better!

  Response from the owner

  Hi Gouthaam. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin

• R

  Rupert J.
  5

  I walked into this branch and wanted to inquire about opening an account and I was treated with the utmost care by the branch manager, Ousman. He was attentive, answered all of my questions, and really took the time to get to know me and let me know all the options I had available to me if I chose to bank with BoA. If you want great banking service, ask for Ousman!

  Response from the owner

  Thanks for the review! We’re glad to hear about your great experience with Ousman and hope you’ll consider Bank of America for your future banking needs. ^jan

• M

  Matthew Francis
  5

  Ousman was awesome! He assisted us with all of our banking needs and was very informative. Great location!

  Response from the owner

  Thank you for being a valued Bank of America customer, Matthew. We appreciate the positive review about your experience.

• v

  vanessa williams
  5

  I love Ousman was amazing at assisting me with my dads estate he was patient and so knowledgeable. I will be opening my next with Ousman

  Response from the owner

  Excellent! We’re glad to hear about your great experience with Ousman and hope you’ll consider Bank of America for your future banking needs. ^jan

• C

  Cassie Hamsher
  5

  Ousman Dibba was extremely helpful and pleasant to work with! Overall great experience and very nice location. 👏

  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America, Cassie. We value having you as a client.