Bank of America (with Drive-thru ATM) W 111th St, Oak Lawn

Bank of America (with Drive-thru ATM) Reviews

• S

  Sox Side
  1

  Went in to get change for bills singles included. I was told to come back in 15 minutes because the 1 and only teller at the bank was on lunch. There were 2 employees standing there doing nothing. Was asked if there were some errands that i needed to do. This is my errand! How is a bank open and functional with 1 teller? Complete dissatisfaction with this bank. Why be open at all? Update the ATMs with more technology and close it down.

  Response from the owner

  Hi. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. We sincerely apologize for your experience. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph

• F

  Fernando Jimenez
  1

  If you have time to waste come here. They don’t care about their customers. Their atms our always down. Going to close my account with them and opening one with Frist Midwest bank. First Midwest bank has better service and more benefits when opening account. If you were wondering to open an account here don’t stay away the five stars reviews our from family friends or workers. So don’t believe them.

• A

  Alice Feehan
  5

  The BOA on 111th Street was a customer service bank. However, for the past five months it has taken over one hour to simply cash a check or transfer funds from one account to another at the 95 th Street . 111th was much more pleasant to accomplish one’s business in 5 - 10 minutes with very pleasant clerks. It is very frustrating at present banking at BOA.

• G

  Gregory Elmore
  5

  This Bank of America Branch is one of the best that I've been in. The tellers were friendly and knowledgeable. Great atmosphere. Marlene was The Best. She is a gem.

• C

  Christina
  5

  Kyle Spayth went above and beyond the scope of his job to make sure all of my investment and banking needs were taken care of smoothly. He is patient, knowledgeable, kind, and personable. I highly recommend him for Merrill Edge and Bank of America. I also highly recommend Quiana Rogers to assist you with all of your banking needs. She is also very personable and helpful.

• T

  Tee Przygoda
  3

  Closed a lot of the time. I live close but have to go to the one in Alsip most of the time... inconvenient!

  Response from the owner

  We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.

• G

  GAK Linator
  1

  Refused to cash my payroll check drawn on Bank Of America, although I had proper identification and documentation. This came after waiting in a long line for 15 minutes, and a police-style interrogation from cashiers Tina and Lori. Avoid this branch. A half dozen customers saw the line and walked out.

• C

  Cowboy Tim
  2

  Super-long lines inside, super-busy drive-up window and drive-up ATM's. ALWAYS problems with the drive-up ATM's -- won't accept cash deposits one week; won't accept check deposits the next week. ALWAYS long waits, inside and outside, and some sort of PROBLEM here. Not one of their better branches.

• C

  CC
  1

  If I could, I will give no stars. no drive through, atms down and only one person at the counter while other people are just sitting at their desk. Im going to PNC, where there is never a wait.

• K

  Kia Williams
  1

  First of all the times are wrong the back is short staffed and it’s just ridiculous the entire branch the entire company is horrible

  Response from the owner

  Hello, Kia. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^guillermo