Bank of America (with Drive-thru ATM) Winter Garden Vineland Rd, Windermere

Bank of America (with Drive-thru ATM) Reviews

• D

  Douglas Aranguren
  1

  Mala atención todos no vuelvo más prefiero ir a otro aunque sea más lejos ( The worst of all bad attention I prefer to go to another even if it is further away they do not represent the name of the Bank of America)

  Response from the owner

  Hi Douglas. We are disappointed to hear this and we'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• E

  Eli Troi
  1

  Very bad customer service, nobody answer the phone, they said you need an appointment, but not appointment available, I look for the next month and no day or time available. If you show up there, They told you again that you need to do an appointment. Very bad and frustrating situation. They told me to go to another brach, they told me that they called and do an appointment for me and it was not true neither.

  Response from the owner

  Hello Eli, we value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• R

  Ros J
  1

  This Bank is a Disgrace. Terrible and Unprepared Employees work at this place. They have no Education whatsoever. The employee GEETA PARTI was horrible. She lacks any understanding and does not elaborate concisely or clearly when dealing with customer service. The worst bank I visited. Save yourself the bad visit and go to another location where professionalism is enforced not a circus act.

  Response from the owner

  Hi Ros. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• B

  Bibi Yassin
  1

  I almost never leave reviews. But, this is by far the WORST banking center branch ever! I have been a BOA business banking customer and personal banking customer with BOA for over 20 years and this bank center manager should be ashamed at the way they treat customers!!!! I called 15 times and they pick and hang up...!!! what awful reflection of "the bank of America." Time to reconsider "banking relationships"

  Response from the owner

  Hi. We appreciate your feedback and apologize for your experience. This will help us continue to improve our processes. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• G

  Gabrielle Repar
  2

  No one answers the phone at this location. I have tried calling multiple times over the course of multiple days. It is very, VERY frustrating. I have tried calling shortly after opening, in the afternoon, and near closing. It doesn't matter. No one will answer and the automated message will keep saying "everyone is currently assisting customers". I understand that the phone must ring a lot, and you would rather people come in person to address their needs, but someone should still be answering the phone in the event that there is an individual who is unable to come in for one reason or another. Very disappointed and unhappy with this branch's lack of phone communication.

  Response from the owner

  Hi Gabrielle. Your feedback is very important to us and we apologize for the experience. Please note, our financial center associates will try to answer any calls they receive to the best of their ability. As this is a financial center (not a call center), our associates may be assisting customer who are currently at the center. We appreciate your patience and understanding. ^marty

• R

  Ryan Fong
  1

  This was the worst experience I've ever had. The staff member CRYSTAL RAMIREZ was horrible. She lacks any understanding or ability to mitigate circumstances. She is the sole reason we decided to move our entire portfolio to another bank

  Response from the owner

  Hello Ryan. Thanks for sharing feedback about your recent experience with Crystal. We'd like to connect with you to learn more about what happened. Please reach out to our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. Thank you. ^susan

• G

  Girish Sharma
  4

  4 Star is a little stretch but 3 would be too low. Good people but BofA need to do something to improve their offering quality (not the local staff's issue).

  Response from the owner

  Hi Girish. Thanks for sharing your experience and feedback about Bank of America. We will share your feedback with our leadership team regarding their offering quality. ^susan

• J

  Jeffery Wooten
  1

  Told i needed an appointment but no one ever picks up the phone

  Response from the owner

  Hi, Jeffery. We apologize for your experience. Please note, our financial center associates will try to answer any calls they receive to the best of their ability. As this is a financial center, our associates may be assisting customers who are currently at the center. We appreciate your patience and understanding. You can make an appointment to visit a financial center here: http://go.bofa.com/bba. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^joseph

• j

  jean williams
  5

  WOW!! The best customer service I've ever had, Angie Mohamad who assisted me today was great. The place is very new and everyone is willing to help you with anything you need.

• f

  fanitza noriega
  5

  At first I was skeptical of the service because of the reviews. If you need to discuss credit cards or loans I highly recommend to make an appointment so you won't have to wait long. Lady up front was nice and Ryan was great! Helped me out and was super friendly.