Bank of America (with Drive-thru ATM) N Federal Hwy, Boca Raton

Bank of America (with Drive-thru ATM) Reviews

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  Shraga Braun
  1

  Edit* waiting over 45 mins now As per usual, clear your day of you plan to stop in this branch cause they typically only have 1 teller and it's a good 20-45 minute wait to make it up there. Don't respond with "difficult time of uncertainty". We are almost 3 years into this thing. You do not wait longer than 10 mins at chase, wells, or any other major bank. Inexcusable. There are 70+ reviews stating the same for years now. Get UT together or don't bother responding.

  Response from the owner

  Hi Shraga, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

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  Sheldon Adderley
  5

  Paola Capeles was an amazing Relationship Banker Spicialist. Great customer service and was able to resolve the issues with my Business account. What an amazing experience will be back. The line was fast and everything with the ambience was beautiful.

  Response from the owner

  Hi Sheldon. Thanks for letting us know how helpful Paola was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^susan

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  Hannah Donohue
  1

  Worst experience I've ever had with a bank . I don't know how they pulled me in to open an account while not communicating certain circumstances. Just curious as to why my checking account has a $2,000 limit for mobile deposits? When I get out of work , this branch is closed. Even so, I don't want to have to drive to an ATM just to deposit when it's 2022 and that's the whole point of a mobile banking app, to control funds that way. Makes no sense at all and I will be closing my account here as soon as I can. Will have to make sure I have a couple hours of free time in order to do that since the line is always out the door there and theres only one person helping people. I wouldn't even say it's just this specific branch even though, there are some employees here that have treated me awful. Bank of America is all around just an awful bank . And the worst part is , is I'm paying to have a bank account here. Will be going to PNC bank where I receive my funds RIGHT away when I deposit a check ,I don't have to pay for an account , and there business hours are way better. I regret ever stepping foot into this bank. Update: I went and deposited my check in ATM and got nothing in return as proof that I did! Not an email, not on the receipt ....nothing ...it now makes me feel like the check never even existed. What if there's an issue And it doesn't go thru? What proof do I have I ever had that check?

  Response from the owner

  Hi Hannah. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin

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  Joel Kofsky
  1

  Poorly managed branch. Like many they are understaffed due to the pandemic. Who in their right mind leaves one elderly teller at lunch time with a line of 15 people? There were other employees in sight not helping the teller or customers. They werent' on their phones...not sure what they fo...what manager runs this place ? This is an embarassment. ***** Naturally, you get a formulaic reply from the bank but of course no real answer to their obvious problems and underserving their customers. I wish the bank had been as quick responding to me within the bank as opposed to their response online:((

  Response from the owner

  Hi Joel. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

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  No Names
  1

  Great day I wish I would have read the reviews before heading here but ok this is the worse location if you are black do not visit this location I went in they gave me a run around as I was leaving I stop to ask the lady at the front area a question and first thing she said it’s not because of your race lol I ask for a card to report them to the better business Bureau and she gave me a card for the bank on 441 really nasty lady everyone in here needs to be replaced 3/18/2020

  Response from the owner

  Hi, I apologize for your experience and your feedback will be escalated. We'd like to know more. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ izzy

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  David Nahama
  1

  HORRIBLE CUSTOMER SERVICE EVERYTIME I GO THERE ARE 20 PEOPLE IN LINE WITH ONE TELLER .TODAY SO FAR 45 MINUTES. THERE WERE 2 TELLERS AND ONE SIMPLY WALKS AWAY AND DOESNT COME BACK

  Response from the owner

  Hi David. We apologize for any inconvenience during this difficult time of uncertainty. We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If there is something we can do, Bank of America would like the opportunity to help. If there is an account related concern, we would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Matthew

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  bill clinton
  1

  Made the horrible decision to come to this branch to make a simple transaction. Waited in line to see the only bank teller there and he told me he could not do anything to help me. I immediately went to the branch on 551 SE 8th St, waited in no line, and they helped me with the same transaction in 2 minutes. Go to that one instead this branch has consistently been a joke.

  Response from the owner

  Hi Bill. Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^ines

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  Dustin Reynolds
  1

  The slowest bank I've ever been to. Been here dozens of times at different hours of the day. They're consistently understaffed. They even downsized their inside teller area recently to accommodate fewer people. 20 person line and only 2 people working the front desk. And 1 dedicated greeter out front who doesn't help the line move along. Ridiculous. I've never gone here and didn't have to wait 15+ minutes in a line for something that would take a minute at any other bank. But it's the only full-size bank in the area, so there's no incentive for them to treat customers better.

• J

  Julien Laurie
  2

  I am totally outraged at the poor staffing and complete lack of customer service at this branch. The “manager” today told a bunch of us in line who had been waiting for over 10 minutes that they only staff ONE teller (they have 8 teller stations) a day, for “complex” transactions and that we should use the ATM in the front. I asked if she could hop on to help and she was apparently above that. I will never visit this branch again and this manager needs a serious course on customer service.

  Response from the owner

  Hello Julien. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile . ^viviana

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  Josh Esposito
  1

  After waiting 20 minutes in line the older teller in the yamica was extremely rude. I was trying to cash in savings bonds like I have done many times and he didn't want to do it. He told me to mail them in or come back another time. After calling him on his bull he started giving me a hard time about every single bond and was constantly rude. I told him to give me my bonds back and left. I will be going back tomorrow to close out my personal and businesses accounts of 20 years and taking my money to a bank that doesn't treat their customers like we are a hassle

  Response from the owner

  Hi, Josh. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph