Bank of America (with Drive-thru ATM) Chicago Ave, Evanston

Bank of America (with Drive-thru ATM) Reviews

• Y

  Yeshwanth S
  1

  Terrible service. So each banker can deal with 1 client each hour? The teller was super rude....mama Mia, are you kidding me? You just literally wanted to get out...please don't be so rude even if it's your enemy...unbelievable

  Response from the owner

  Hi. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• K

  K V
  1

  Terrible customer service! Yesterday, I was told on the phone to come today for a specific transaction. 3 "bankers" standing and doing nothing (not one single client) who told me they could not do my transaction and suggested with rudeness to go to another location! Avoid ...

  Response from the owner

  Hello. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• B

  Bagyo Policarpio
  1

  You need to change the program of the ATM machine, For example, expedite the transactions where it no longer gives you transitions and time wasting menus, it asks you "would you like to make another transaction" why do you need to ask this? its gonna ask you for the card again anyway, so just return it back to the main screen so its easier for people to understand that their transaction was complete. Whoever is programming these machines need to get replaced.

• 高

  高健皓
  1

  The number they left for me earlier was from a different bank. Told me to come in today to open a credit card, only to come in and tell me that the person I had an appointment with was sick and that I didn't have enough days with an account to apply for a credit card. So what did you have me make an appointment for today before? And the first time I opened the account, you did not help me open online banking, now authorization code can not be received.

  Response from the owner

  Hi. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• M

  Monalisa Patrick O
  1

  Bank was closed on a Friday not an holiday plus thedrive through atm stole my money. No receipt or return. I regret going here.

  Response from the owner

  Hi Monalisa. This Financial Center has been temporarily closed. Please reach out to a member of our Social Media Client Care team on our Facebook page https://www.facebook.com/BankofAmerica or on Twitter https://twitter.com/BofA_Help. Privately message your name, ZIP code, phone number, inquiry and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. ^ines

• A

  Ahy Cee
  1

  Waited 15 minutes in line to try to get $20 in quarters, only one teller and they had a difficult person just ahead of time that they wouldn’t move off to the side. Terrible service, no excuse.

  Response from the owner

  Hi Ahy. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• B

  Beverly Milligan
  3

  The phone service is not the best option for this branch. However, going there in person has worked well for me. The customer service people have been very helpful.

• F

  Fahad Alanazi
  1

  Unfriendly and unwelcoming environment. I had to go to Skokie branch to get the service done.

  Response from the owner

  Hi Fahad, we know your time is valuable and apologize for your experience. We’ll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• L

  L B
  1

  The ATM has no money! It is so inconvenient that the brank is closed and even the ATM is not functional

• A

  Alexander Sakellaris
  1

  Fix the ATM at the Chicago Avenue location in Evanston!! This is poor customer service and unacceptable!!