Bank of America (with Drive-thru ATM) South La Grange Rd, Orland Park

Bank of America (with Drive-thru ATM) Reviews

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  Chante' Lovett
  1

  Worst bank in the world! They NEVER give out the correct information. Was told that a cashier’s check would have a hold for a few days, then most of the amount would be available and that the remaining amount would be available a few days later. Now they decided to do an extended hold of 9 days. No one could help. The most irritating thing ESPECIALLY since it’s an IRS refund check. I’m tired of doing business with banks especially Bank of America.

  Response from the owner

  Hi, Chante'. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

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  Gosia Wojdyla
  1

  Worst bank ever. Turns out only 1 person has a notary stamp in the entire Bank. Left after waiting for over an hour without the stamp. Unbelievable, will get all my accounts transfer.

  Response from the owner

  Hi Gosia. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ ines

• P

  PAVAN PATEL
  5

  Mr. Viren tailor is awsome and helpful guy. He opened my saving account. He explained me about saving account very nicely. Thank you very much for your help.

  Response from the owner

  Hi Pavan. Thank you for choosing Bank of America for your financial needs. We’re glad to hear the process went smoothly. Thanks for taking the time to let us know. Thanks also for letting us know how helpful Viren was during your visit. ^nicole

• m

  mikey t
  1

  hold your money for 12 days because they are too lazy to verify funds and are rude when you question them...go elswhere!!

  Response from the owner

  Hello, it's disappointing to hear that your experience wasn't at the level you expected. We use many factors to determine if a hold will be placed and for how long. We place a deposit hold while we are in the process of validating a deposited item and collecting the funds. We do not collect funds electronically from other banks as soon as you deposit the check. Time is needed to process the check and for the check to reach the paying bank, then for the funds to be collected. If you need further assistance with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• S

  Staven Correa
  5

  Recently visited BOA for a credit card application, Mr. Viren Tailor took good care of whole process. From explaining all the perks with a credit card and also the process of payment. I was highly satisfied with his customer service & hence will recommend BOA to more of my friends. 😃

  Response from the owner

  Hi Bob. Thanks for letting us know how helpful Mr. Viren was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^ines

• M

  M Nelson
  1

  Worst bank Ive ever dealt with. Called the 800 customer number which directed me to go fill out a form at the branch. There are 4 branches in my vicinity and all 4 have been closed since COVID for COVID reasons (yes, closed for 2 years. Time to figure out how to live with COVID folks, it not going away). So I drove more than a half hour to this location in the snow on a Saturday. I sat with personal banker Sandra and the assistant branch manager. They handed me a 3rd party check writing form to fill out and when I asked questions neither of them knew the answer and said they couldn't advise how to fill things out. I asked for copies of this after I sign them and was told that they are bank documents that I do not have access to. So I asked for a manager, no manager there on a Saturday. 4 branches closed for COVID in the area means that people will flock to this branch and they don't have the sense to have a manager available or the sense to hire people who know how to do there job. This branch needs some serious uptraining. They don't know ANYTHING! This branch has employees but they have employees that could care less about there job or there customers. When I left the branch I called the 800 number again and spoke to Walter. Walter is god send and helped me right away. Tell me why I have been dealing with this now for 3.5 hours and Walter was able to help me right when I called with no form needed? Just shows you that these employees just do not care about there jobs. If Walter can help me they all should have been able to . What a total joke. Its 2022- Get it together Bank of America!

  Response from the owner

  Hi Misty, we're very sorry to hear about your experience. We'll be sure to provide this to the leadership of that location and appreciate you taking the time to share your feedback. If you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

• R

  Rafis Sabitov
  5

  We tried to open account in 5/3 Bank, Byline Bank, TCF Bank, but unfortunately they didn’t. We have passport and form I-94 from border instead visa, which show that we are legally in USA. But they refused us to open account in bank without visa in passport. We tried to get a list of requirements for new costumers which papers are needed to open new account, but they also refused to give it to us. Conversations with Managers in all this three bank were unsuccessful. But fortunately Bank of America opened account for us without any problems, the bank employee Nick was great, he was very professional, he did his job without any consultations with manager! I wish him good luck on his job!!!

  Response from the owner

  Hello Rafis, thanks for letting us know how helpful Nick was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. Finally, congratulations on your new account and welcome to our Bank of America family! ^michael

• C

  ChaiWaliChai
  1

  The ATM in Orland Park Illinois is a joke. The ATM ate my check and gave me a receipt saying it can't process my request and cannot return my item(s)/check. Bank of America held my check deposit because the ATM did not work at the time I was depositing. My money is being held for 45 business days, the claims department did not issue a temporary credit and said they can't do anything about it until July 26th which is 15 business days. They are illegally holding my money without my fault. It is their ATM that has a mechanical issue not my fault or not the merchant's fault, I have all the proof including the ATM receipt that said it cannot return my items. They need to fix the ATM and not illegally hold the customer's money for 45 days. Like other reviews, I will have to report to the police and get my lawyer to sue them if this is not escalated and resolved within the next 2 business days.

  Response from the owner

  Hi. We appreciate that you took the time to tell us this, even though you were disappointed with our ATM. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile. ^rosie

• G

  Glo Mo
  5

  Lauren walked me through everything step by step and was a very wonderful help I highly recommend coming here and asking for her she will take good care of u and she has the best customer service 👍🏽

  Response from the owner

  Thanks for letting us know how helpful Lauren was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well.

• J

  Jayesh Soni
  5

  I went to this location and see Mr Viren Taylor and he is very nice and helpful person I recommend this person when people go to this location thank you Mr Viren for helping me to open my account.

  Response from the owner

  Hi Jayesh. We're happy to hear that your recent financial center experience was seamless. Thank you for the review and choosing Bank of America. ^emely