Bank of America (with Drive-thru ATM) W Colonial Dr, Orlando

Bank of America (with Drive-thru ATM) Reviews

• D

  Dre D
  1

  Extremely slow service, get ready to wait an hour in line. 2 tellers extremely slow service this is the worst. About to switch my bank!!!!

  Response from the owner

  We appreciate you coming in. You may be able to save time at the financial center by using an ATM, enrolling in direct deposit or by using online/mobile banking. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• S

  Shea Marvin
  1

  This is by far the worst bank of America I have ever been to ever. There is no point in this place even being open they are that useless. Valentina the cashier today literally just wasted half of my day by not telling me the first time a manager could clear my funds. Don't even waste your time going to this location. If I could give negative stars I most definitely would.

  Response from the owner

  Hi Shea. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• M

  Monica G.
  5

  I don't understand why this center has such a low rating. I received excellent customer service. From the moment we walked in we we're greeted by Nicolas, very friendly and professional. We're on vacation and I found some unknown transactions on my account. We waited for about 25 minutes and Rodrigo assisted us with a replacement card. He was very helpful and professional. I wish there were more associates like him back in our hometown.

• S

  Saro Peter
  1

  If you’re in a hurry do not go there, You will spend at least 35 in line. Most of the time they have one teller working Slow slow Slow. 👎🏾 .

  Response from the owner

  Hi, Saro. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending on the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• M

  Mary Dera
  1

  How is it that this is the only location in the area and its only open 4 days a week and the hours aren't put on the door? Is it that hard to let your customers know hours and days of operation changes when it's literally the only bank in the area to serve the community....your customers have to basically go out of their area to even make it to a bank and wait long periods of time. Year after year I feel like bank of America is just getting sadder and sadder when it comes to customers care.🤷‍♂️

  Response from the owner

  Hi Mary. We appreciate that you took the time to tell us and we’ll certainly be sharing your feedback with our leadership team. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. Thank you. ^susan

• W

  Wizzo Dida
  1

  Went to Bank of America and made a large withdrawal instead of the teller placing my funds in an envelope she just handed me the money Did not even ask. Other locations they are more courteous this location is certainly a very ghetto location and you get that from the tellers. No form of customer service and obviously it starts at the top.

• A

  Aida E
  1

  If there is less than one star I’ll give 0 star. I was there for my appointment for my business account and while I was waiting I asked one of the bankers for the restroom and her name was Melissa. She told me oh the restroom is not working. I felt that she just said it for no reason for me not to use it. Few minutes later I asked one of the guys and he showed me where to go use it. After me another customer asked another banker and he told her where to go use it. I don’t know what’s her problem to not say where is it and claim that it’s not working. It was perfectly working I used it other people did too. This is not how you treat a Custumer

• c

  carolyn clanton
  4

  Nice branch but parking is a pain.

  Response from the owner

  Hello Carolyn. We value our customers' opinions and appreciate that you took the time to share your feedback with us. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• M

  Mari Henry
  2

  Just stood in line for 30 mins. There was only 1 teller working while other workers were walking around. There was about 20 ppl waiting in line along me to be serviced.

• T

  Tom Miller
  2

  No drive thru tellers. Slow service with inside tellers. They should have kept their old location, this one is a pain.