Bank of America (with Drive-thru ATM) Artesia Blvd, Cerritos

Bank of America (with Drive-thru ATM) Reviews

• j

  john lopez
  1

  First time I’ve ever got denied taking my own money out of my account. The heavy set short Mexican lady who was working the teller around 10-11am would not give me my money cause my card did not have JR. printed on it I’ve never had a problem here before getting money and I’ve never had any problems withdrawing MY cash at any banks because this issue the teller laughed in my face and she was shaking her voice was trembling just cause I asked to get it “approved” this is shameful I will be filing a discrimination claim against your horrible teller !!

  Response from the owner

  Hi John. We are disappointed to hear of your experience and we'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• T

  Tom Mulvihill
  1

  This Place is the worst! B of A is only in business for profit! Forget about service. They watch you like a hawk. I have been a customer since 1980 but they treat me like I am in there to rob the place. Long lines, poor service, little help, scowls & worse. The Manager Stella is useless.

  Response from the owner

  Hi Tom. Thanks for sharing feedback about your recent experience with Stella. We'd like to connect with you to learn more about what happened. Please reach out to our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^susan

• E

  EunJoo Nam
  1

  I got forged checks in my business account! First time I noticed, I visited and reported the problem! And the bank made up the money. BUT, I asked them I want to close the account because bad person knows all about my account information! They said they couldn't. They will watch and monitor my account and they promise me. BUT, the forged checks keeps coming in my account after that!!! I couldn't do anything with the ACCOUNT!! Thay said what I can only do is calling the fraud department (always waiting time about 1hour) and reporting each forged checks claim everyday!! I visited BOA branch 3 times(2Artesia, 1La palma) What an incompetent system it is!!!!!! I have to change bank! Whoever has business never get related with BOA!! '-->Don't be hopeful when you get response Here(below)!! They do NOTHING again!! Just wasting my time to connect Facebook!! Incompetent, just loud and nothing can solve easily!!

  Response from the owner

  Hi, EunJoo. Thank you for your review. We would like to connect to find out how we can help. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• G

  Gaming Universe
  5

  Best Banking experience ever! We came around 3:00 (had an appointment) and the banking relationship manager, Evelyn, was super nice and kind. She was so helpful and answered all of my questions, even repeating information multiple times until I fully understood. She even stayed after hours (they close at 4:00) to help us finish our business. Wow! I am totally coming back when needed. Wish every bank had a caring, patient, and personable person like her!

  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. Thanks also for letting us know how helpful Evelyn was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^nicole

• K

  K T
  1

  Staff name Eva always do bad customer service. Every time Problem. She is bad teller. Never go her teller again.

  Response from the owner

  We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• C

  Claudia Rodriguez
  1

  Bad service. Long waits. Rude service. No greeter to guide you. I spoke to the branch manager at the time and she didn't seem interested fix the problem.

  Response from the owner

  Hi Claudia. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

• N

  NoBrain NoGain
  5

  I really appreciate this Branch. I lost my ATM Card then lots of BofA branches temporary closed so I can't withdraw MY MONEY. The clerk was very nice and she did extra job for me. I have a question. This branch is now under construction, however, they open. Near my house, it is not under construction then it is temporary closed. Why? Anyway, it was very good for their open. ^^

• R

  Rex Racer
  1

  They lie to get you to open an account. Do not believe them. What they say to your face and what is in the agreements you sign are different. In the year that I have had the account I have called this local branch 11 times. They have never once picked up the phone. I have been on hold with the automated general customer support line for over an hour now because their phone system sucks and it does not register my account or social security. They suck. RUN

• A

  Angies Kitchen
  1

  Horrible customer service. The lady that signs you in treats you as if you are an inconvenience in her day. I am getting sick of Bank of America they have no problem feeing you to Death. Yet when you need customer service or have questions they are not helpful at all. Going to look for a credit union and ask my husband to close his account as well.

• Z

  Z Lwin
  5

  Jamie Lee is one of the best Credit Solutions Advisor. She is one of the best with above and beyond customer service.

  Response from the owner

  Hi, Thanks for letting us know how helpful Jamie was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^Annette