Bank of America (with Drive-thru ATM) W Partridge Hill Ln, Riverton

Bank of America (with Drive-thru ATM) Reviews

• D

  Dallin Johnston
  1

  I went in and asked a question: “how long would it take for this check to clear?” The teller took my check and said that he would look into that but it’s usually a day. He came back and told me it was deposited and it would clear tomorrow. That is not what I asked. I asked him to reverse it and then he couldn’t. I wanted to know if a portion of the check would be available immediately. My other bank allows that. It’s just further away. I would’ve gone to the other bank had he given me the answer to the question I asked. I didn’t realize that none of the check would be made available. He took my check from me and without me found the bank account and deposited it. He didn’t look at an ID, he didn’t look at anything. He didn’t even ask for my account number. He basically stole my money. Bank of America has always been a nightmare to work with, unfortunately through several business relationships I’ve been forced to use them. As soon as I can, I will go somewhere else. I’ve never had this problem with small local banks, they do their business in front of me instead of taking my things and walking away and then not interacting with me. The tellerless type banking experience is frustrating.

  Response from the owner

  Hi Dallin, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• K

  Kinnah Pennington
  1

  go in here all the time they never have a banker up front half the time they’re at lunch the other half they can’t help for over 30 minutes because they don’t have a teller sitting up front. Maybe schedule someone to stay up front.

  Response from the owner

  Hi Kinnah. We are sorry that we did not meet your expectations and know that your time is valuable. We will share your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• H

  Hari Bhargav
  5

  Customer service was great here. People here respect client’s time and provide the best service. Tyler and Kim were really great!

  Response from the owner

  Hello Hari. Thanks for letting us know how helpful Tyler and Kim were during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^michael

• A

  Agustin Gallardo
  5

  Excellent attention in this office, I had never felt better at home, Rocio and Gustavo speak Spanish which made things much easier for us, not only did they solve our need, they also offered us and acquired other products that we did not think we needed. It will undoubtedly be my preferred office from now on.

  Response from the owner

  Hi Agustin. Thanks for letting us know how helpful Rocio and Gustavo were during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^marty