Bank of America (with Drive-thru ATM) Cherokee St, Marietta

Bank of America (with Drive-thru ATM) Reviews

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  Noor McMillan
  5

  This location was far the BEST bank I have ever been to! From the entrance being greeted by Ms. Sarah, to my personal banker Ms. Daniela. Daniela was the BEST Business banker I have ever met. She was so professional and knowledgeable it blew my mind. I got approved for business credit, travel rewards personal credit card, and she saved me month monthly. She was so friendly and nice I felt like I gained a friend!!! I LOVE 💕 THIS BANK! I recommend seeing Daniela for all your businsss needs!!! Thank you!!!

  Response from the owner

  Hi, Noor. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^Joseph

• Y

  Yannick POST
  1

  Just needed a PIN reset on my debit card. BoA cancelled my old car by mistake. Called the 800 number twice, was told to go to a branch location. Came into this branch thinking it was just going to be a quick reset. Was told to go sit down and wait approximately 30 minutes for someone to get to me, Tried to make an appointment, was referred to one person who referred me to the teller who had a line. Very frustrated with the service level at BoA. This was my 5th attempt at fixing this debit card issue.

  Response from the owner

  Hello, Yannick. We are disappointed to read this but certainly appreciate the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• R

  Reveca Perez
  1

  So this is my go-to bank, and I had the worst experience here today. The lady at the front desk made no attempt to assist me with my problem, and the last time I tried to order a new credit card, she declined it the same day and had me waiting in the mail. This Bank of America is in need of new employees!😒

  Response from the owner

  Hi Reveca, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• N

  NOS Nero
  5

  I just moved to the area and started visiting this bank to take care of my accounts and I had to come and give them a positive review. The staff here does such a great job with greeting us, even the security gaurd is a gentleman. It's customer service at a bank, so of course you can't keep everyone happy but I've seen the staff here go above and beyond. So keep up the good work, Danielle, everyone else who I forget to ask their names. Amazing work yall.

  Response from the owner

  Hi. Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^marty

• D

  Dr Molinary
  1

  Very poor service. Went last week and there were six people standing in line, one teller, but several other employees just wondering around that could have helped as another teller, but just ignored all of us waiting in line. What’s the purpose of the employee that is a “greeter “? She seemed to be a manager, but would not help out at the teller desk!

  Response from the owner

  Good morning. We are sorry that we did not meet your expectations and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin

• E

  Ee Family
  5

  I work for a competing bank of whom I'm extremely loyal, so I have a little knowledge when it comes to service. I bank at BOA for business and today I had to make some deposits. First, great greeting at the door. Second, asked me what my needs were before I got to the teller. Third, the teller was gracious and hospitable and let me know that she wanted my business. Even when I told her I worked at another bank. Great job today!

• I

  Izelenn L. Marsh
  5

  That was a great visit! I was worried because of some of the comments that I read on here but it was a very simple process and everyone was very friendly and helpful. I also liked that they weren't very busy but I will say that they said that they are busier during the week, that it's just slower/quieter on Saturdays, so better for me since that's the only time I can ever really go to the bank. So if you don't like to go when it's crowded and can get more personal attention, I'd suggest going then. : ) Purpose of visit: To update my account to my married name and make it a joint account.

• C

  C B
  5

  Great and efficient service. The manager was overly helpful with my transaction. She requested I come join their bank and after *16* years with Bb&t and questionable customer service, I plan to change my main checking account to BOA this year. Also considering potentially opening a savings account. Thank you immensely, will refer people here too!

• P

  Pete S
  1

  1 pm- been here for at least 20 minutes waiting for anyone to come to the counter. Oblivious to customers

  Response from the owner

  Hi Pete, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• M

  Moises Lopez
  1

  Went in to withdrawal some money and no bank tellers but there was 3 other people there but no tellers??? Okay.. great service.

  Response from the owner

  Hello Moises. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark