Bank of America (with Drive-thru ATM) Main St, East Hartford

Bank of America (with Drive-thru ATM) Reviews

• G

  Gordon MacLellan
  2

  I've recently moved.and went to this branch to withdraw for my disabled daughter. I've been doing this monthly for 5 years. Today I presented my CT. License and offered my passport as a second. This now requires a Manger override. Alicia was busy so I sat at the counter waiting, and waiting and waiting. I finally left.

  Response from the owner

  Hello Gordon. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• C

  Chris Flicktons
  1

  Is it possible to give a zero star review? They never have enough towers the line is always out the door there’s one person for about 50 people when everyone else is just hanging out or walking around they are extremely extremely rude if you’re going to have a bank in East Hartford you should have enough tellers to help all of the people this is the worst customer service I’ve ever had and if you ever try to say anything to them they will argue with you and fight with you the employees are absolutely horrible they also don’t have a drive-through which was that only saving grace If you go to this bank expect to be there for at least an hour because again they only have one teller

  Response from the owner

  Hello Chris. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^nicole

• J

  John Sillasen
  5

  2 drive through lanes with digital tap technology for Smartphone apps and card reader for chip cards so its more for convenient for customers. There is only one issue with the drive through - there is no sanitizing between customers. Fortunately, you can use the tip of pandemic door openers for pushing buttons and entering security codes. Otherwise, rubber tipped pens also work in protecting yourself during the pandemic.

  Response from the owner

  Hi, John. Thank you for your review. Your feedback is very important to us. If you have any questions or have an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• T

  Tahjae “tahjae_airsoft” Airsoft
  5

  I love this bank they treat me great but ,what's going on why you guys have open ?

  Response from the owner

  Hello Tahjae. Thank you for the positive review about your recent experience with Bank of America. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. Thank you. ^susan

• J

  Justin Maselek
  1

  Worst branch of any bank I’ve ever been to. They just recently changed their hours of operation to no longer include any hours on Saturday. The drive thru window is constantly closed during hours which causes the line inside the bank to back up drastically. They used to have 5 teller windows but recent construction inside cut it down to 3, but theres usually only 1 teller regardless of how long the line is. Customer service is horrible, and the tellers aren’t much better. Occasionally you will get a good teller but they are few and far between. Go somewhere else, trust me. If I didn’t have to come here for work, I never would.

• C

  Christian Fricker
  1

  The absolute worse bank branch I have ever been to. The service is unbelievably bad and the staff doesn't seem to care. I have both personal and business account with bank of America and have had great experiences with all the other branches I have been to. The staff and manager really need to start valuing the customer.

• E

  Eligio Montanez
  1

  Terrible!!! Long waiting time just to make a deposit. No sense of urgency. Why bother having a security guard when spending great time on her cell phone. Can someone do something about it. Poor customer service.

• R

  Rye Walsh
  1

  I went there today with my paycheck that is drawn from this bank . After waiting in line for over 20 minutes, the teller took my id and social security card as acceptable forms of id. But because my check was so large her supervisor refused to cash it. Jealous much?

• M

  Michelle Leonard
  4

  Teller was so friendly & quick!

  Response from the owner

  Hi Michelle. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^ines

• K

  Kiandra Soto
  1

  this bank is awful, just awful. There is only only person with customer service and her name is Crystal, shes a teller. otherwise everyone else is just rude. the waiting time is ridiculous, there is ALWAYS a line. get it together BOA, ya need better staff.