Bank of America (with Drive-thru ATM) Ne Woodinville Duvall Rd, Woodinville

Bank of America (with Drive-thru ATM) Reviews

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  Trevor Lewis
  5

  I'm surprised by the negative reviews. I needed to withdraw a large amount of cash, I had not made a prior appointment and walked in and right up to the counter, the associate was very helpful and quick, and had me on my way, cash in hand within 10 minutes.

  Response from the owner

  Hi, Trevor. Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^alma

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  April Gelbart
  5

  I'm surprised by the number of bad reviews because I drive all the way from Monroe to bank here. (The Bank of America in Monroe, WA is by far the worst brick-and-mortar bank I've ever experienced.) Shiva and Pranam of this Woodinville branch have treated me like family. They are kind, professional, helpful, knowledgeable and personable. I used to be a Bank of America customer 20 years ago, but switched to Chase because of all of Bank of America's fees, but this branch made me a Bank of America customer again.

  Response from the owner

  Hi April. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^marty

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  Jessica Zemke
  1

  Don’t go here if you want to cash a check unless you want them to hold it for 10 or more days. Have banked with them 25 years and needed to cash a check from my credit union to buy a home before escrow closed and they could not do it in time. Walked next door and opened an account at Wells Fargo and they took such good care of me and I was able to close in time and get my check cashed to wire to escrow next day!!!. Will be switching all my accounts over. It’s obscured they like to hold your money for “10 “ days to check for fraud but the real reason is they want the interest off your money! Sad they have become a nickel and dime ya kinda bank:( Also every time I go in it takes FOREVER to do anything at this locAtion and Monroe :( I’m sure it’s the employee shortage but so frustrating!

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

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  Josh Leathers
  1

  Called to check on a transaction. The gentleman I was speaking with would not look it up. He also would not slow down speaking to be understood. I asked him to slow down speaking so I could understand him and he said he was in a hurry and had customers waiting. Obviously me as a customer was not important. Will not go back to this branch. Manager was not available to speak with also.

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  Michael Williams
  1

  Worst bank and bank drive through ATM I ever seen always broken always having one issue after another incredible

  Response from the owner

  Hi Mike. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin

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  Todd Reams
  1

  I can’t remember ever having such poor service from a Bank, never answer the phone, and drive up windows closed during business hours and when you go in to transact commercial business you are told to make an appointment. I have seen and experienced enough, time to find a bank that supports its customers.

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  Sean Bugallo
  1

  Slowest service ive ever seen in a bank. With basically 0 employees caring about the line going out the door

  Response from the owner

  Hi Sean. We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ If you don’t have our mobile banking app, here’s how you can sign up: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ ^ines

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  Brenda Robinson
  1

  Sat in drive through that was closed and kept calling the branch and no one answered. Then when they did answer they said the drive through was open but all lanes are closed and no one answered the call button as I sat there. Then I couldn't get them to answer their phones. I wasn't about to unload the kids in the rain. Reporting them

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  bharathsgowda
  1

  Do not expect to get any document notarized here. They want you to spend your money in UPS store.

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  thomas falzone
  1

  Garbage place, three people walked out because they were not being attended to, messed up our schedule. Also horrible company in general.